Technical Account Manager (Customer Solutions Architect)

Responsibilities

• Onboard to Production: Guide new customers from signature to production in under six months through architecture guidance, best practices, and use case design, working alongside an onboarding manager and FDE/Professional Services or partner delivery.
• Prioritize deliberately across a portfolio of enterprise accounts, determine where your time creates the most value, maintain appropriate scope, and route work to the right team when it falls outside the TAM function.
• Deliver QBRs, release briefings, and technical roadmaps, and drive value realization against each customer's business and ROI goals.
• Identify expansion, adoption, and usage signals early, bring them to the account team, and proactively help protect retention across your portfolio.
• Represent your customers internally with Product and Engineering, connecting requests to clear business impact through our structured feature request process.
• Strengthen the broader team through demos, reusable technical assets, architecture design, best practices, and enablement content.

Requirements

• Proven experience managing a portfolio of enterprise customers, with concrete examples of prioritizing effectively across competing customer demands.
• Strong technical depth in APIs, integration, and cloud-native platforms, with hands-on implementation experience using Docker and/or Kubernetes.
• Solid understanding of API security and identity and access management protocols, including OAuth 2.0, OIDC, JWT, and SSO.
• Exceptional ability to communicate effectively with audiences ranging from engineers and architects to executives, and to build trusted advisory relationships.
• Ability to understand a customer's architecture, connect technical requirements to business outcomes, and guide customers toward scalable solutions and best practices.
• Ability to scope an engagement, maintain that scope, and escalate effectively while ensuring customers continue moving forward.

The Mission

We are the first to bridge traditional API Management with the new frontier of AI Agent Security The Momentum : A high-growth Leader - combining market credibility with startup speed The DNA : We hire people who Hold Nothing Back - passionate builders who want to redefine digital infrastructure Don’t just watch the AI revolution. Build the infrastructure that controls and secures it.

The Role

As agent governance goes mainstream, Gravitee is taking APIs, event streams, and AI networks to the next level. As a Technical Account Manager (TAM), you are the post-sales technical owner for a tiered portfolio of enterprise accounts across North America. You will provide hands-on technical depth with your top-tier customers while maintaining structured cadences across the rest of your portfolio. Your first mission with every new customer is to help them reach production in under six months. After go-live, you become their technical thought leader, helping them stay successful, maximize adoption, realize value, and expand their use of Gravitee.

Live Our Values

Ensure every customer interaction reflects Gravitee's core values of Passion, Hold Nothing Back, and Professionalism. Your impact will be visible, measurable, and meaningful.

Essential Skills Vendor-Side Experience

Experience in a customer-facing technical role at a SaaS or infrastructure vendor, such as Technical Account Manager, post-sales Solutions Architect, Solutions Engineer, or Professional Services, with a strong understanding of the vendor motion including value realization, adoption, retention, and expansion.

Travel

Willingness to travel to customer sites approximately one to two times per month as needed. Desired Skills Kafka or event-streaming experience Exposure to LLM gateways, MCP, A2A, agent identity, or agent authorization patterns Scripting or development background, particularly Java or Python Experience with API management, API gateways, or developer platforms Startup or scale-up experience Who Thrives at Gravitee At Gravitee, our growth is powered by people who bring passion to what they build, act with professionalism in how they work, and hold nothing back in their commitment to doing things well.

You’ll do well here if you

Care deeply about quality, clarity, and impact Are curious, adaptable, and excited by emerging technologies like AI Take ownership and follow through Value collaboration, openness, and continuous improvement Bonus points if you’ve worked with APIs, cloud-native platforms, AI-enabled systems, or open source, but curiosity matters most. Life at Gravitee At Gravitee, we invest in humans, not just roles .

You’ll get

Salary package: up to $210,000 OTE Competitive medical coverage Pension / 401k program options Stock options - you build it, you own it 25 days holiday + in-country national holidays 3 mental health days + wellness allowance Your birthday off 🎉 Professional development budget to fuel your growth Hybrid work culture with hubs across regions Quarterly team events + annual offsite at an exciting location A meaningful, progressive, global company culture that is as fun as it is hardworking Endless growth opportunities At Gravitee, we believe diverse perspectives make better products and stronger teams. At Gravitee, no employee or applicant will be treated less favorably on the grounds of sex, marital status, race, color, nationality or ethnic or national origin, disability, gender, sexual orientation, gender identity, age, pregnancy or maternity, marital or civil partner status, or religion or belief. By clicking submit below, you consent to allow Gravitee to store and process the personal information submitted above.