SUPPORT SPECIALIST & SOFTWARE INTEGRATOR

Responsibilities

 Support Service Level and Performance Level Agreements (SLA / PLA) for Client products.
 Troubleshoot and resolve customer issues related to software functionality, user access, and configuration.
 Document issues, troubleshooting steps, and resolutions in the customer support ticketing system.
 Work with clients to understand their software integration requirements and tailor solutions to meet those needs.
 Install, configure, and integrate software applications with client environments, including third party platforms.
 Provide post-integration support, troubleshooting issues, and assisting clients with system optimizations.

 Strong experience with Oracle databases, particularly in development and investigation tasks involving SQL and PL/SQL.
 Experience with continuous integration/continuous deployment (CI/CD) pipelines.
 Familiarity with cloud platforms (e.g., AWS, Azure) and microservices architecture.
 Proficient use of unit-level testing tools designed to test basic code assumptions as well as
system-level testing tools.
 Previous experience in formal software development with a thorough understanding of software
design, testing, and debugging methodologies.
 Experience with version control systems, particularly SVN (Subversion)

Unison Group · Makati City, Philippines · Contract · Posted 2026-09-04

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