Account Manager

Responsibilities

• Manage and grow a portfolio of Enterprise and Mid-Market customers
• Build trusted relationships with senior stakeholders across L&D, HR, Internal Communications, Enablement, IT, and Transformation teams
• Deeply understand customer goals, organisational priorities, and success metrics
• Drive onboarding, adoption, engagement, and long-term value realisation
• Lead strategic business reviews focused on outcomes, ROI, and growth opportunities
• Identify and progress expansion opportunities in partnership with Account Executives
• Use customer data and platform insights to proactively drive adoption and reduce risk
• Act as the voice of the customer internally by collaborating closely with Product and Leadership teams
• Help customers scale their use of AI-powered communication and enablement across their organisation

Requirements

• 3–6+ years experience in Customer Success, Account Management, or commercial post-sales roles within B2B SaaS
• Strong commercial acumen and analytical capability
• Ability to interpret customer usage data and translate insights into action plans
• Excellent written and spoken English

Preferred

• Experience working with Enterprise L&D, HR, Internal Communications, or Enablement teams
• Experience with AI-enabled, transformation, or communication-focused platforms
• Familiarity with HubSpot, Salesforce, Gainsight, or similar CRM/CS tools

Account Manager

• Powtoon · London, United Kingdom (Hybrid) · Full-time · Posted 2026-09-29
• Salary: GBP 45,000–75,000

Description

Powtoon is a leading AI-powered visual communication platform trusted by 95% of the Fortune 500 to transform how organisations communicate, train, onboard, and scale knowledge.

From AI-generated video and enterprise branding to interactive avatars and global localisation, Powtoon helps businesses turn complex information into engaging, scalable experiences across the workforce.

As our Enterprise business continues to grow, we are looking for a commercially-minded Account Manager to partner with strategic customers, drive measurable business outcomes, and own retention and expansion across a portfolio of Mid-Market and Enterprise accounts.

This is a strategic, commercially accountable role focused on

• Account management, customer outcomes revenue retention expansion growth executive stakeholder management long-term partnership building
• You will work closely with Sales, Product, and Leadership teams while acting as a trusted advisor to some of the world’s most recognised organisations.

What Makes Someone Successful Here

You’re commercially minded and genuinely enjoy helping customers succeed

You’re consultative rather than reactive

• You know how to build credibility with senior stakeholders
• You can uncover business pain points and translate them into growth opportunities

You combine relationship-building skills with analytical thinking

• You thrive in fast-moving environments where ownership and autonomy matter
• You’re excited by AI, transformation, and the future of workplace communication

What We’re Looking For

• Experience owning retention, renewals, or expansion targets
• Comfortable managing Enterprise or strategic customer relationships

Strong discovery, presentation, and storytelling skills

Experience partnering closely with Sales teams on expansion opportunities

Why Join Powtoon?

Join a profitable, growing global SaaS company used by millions worldwide

Work with globally recognised Enterprise customers

• Play a visible role in one of the company’s fastest-growing business areas
• Be part of a collaborative, ambitious, and entrepreneurial culture
• Hybrid working from our Central London office (Aldwych)
• Weekly Deliveroo allowance
• Fully stocked office
• Volunteering initiatives
• CycleScheme

Apply

[Apply at Powtoon](https://apply.workable.com/powtoon/j/56E8E69920/apply)