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Field Operations Manager

Whizz

Responsibilities

  • \- Lead store managers and the remote customer support team, setting expectations, coaching employees, and holding teams accountable.
  • \- Oversee daily store operations, including staffing, opening and closing, customer flow, and compliance with company procedures.
  • \- Inspect locations regularly and resolve issues with cleanliness, organization, maintenance, and equipment.
  • \- Ensure store and remote support teams work together effectively on subscriptions, returns, payments, and customer escalations.
  • \- Track store performance, customer wait times, and service quality; address gaps and follow through on improvements.
  • \- Coordinate with service, inventory, logistics, and IT teams to keep stores ready and resolve operational issues.
  • \- Support hiring and training, and ensure new processes are consistently adopted across locations.

Requirements

  • \- Strong people management skills and a track record of maintaining standards and improving performance.
  • \- Confidence using KPIs, spreadsheets, and operational systems to guide decisions.
  • \- Clear communication, strong customer service judgment, and consistent follow-through.

Field Operations Manager

Whizz · New York, United States · — · Posted 2026-09-23

Description

Pay: Up to $100,000 per year, depending on experience

About Whizz

Whizz is an e-bike subscription company helping delivery workers across the US access reliable, affordable transportation.

About the Role

We’re looking for a hands-on operations leader to manage store managers and our remote customer support team. You’ll ensure locations run smoothly, stay clean and well-maintained, and deliver consistent customer service.

This role requires regular store visits, strong people management, and ownership of store performance and operational standards.

Requirements

  • \- Experience managing multiple locations or frontline teams in retail, customer service, hospitality, or similar operations.
  • \- Willingness to work on-site and travel regularly between locations.
  • Experience managing remote customer support teams is a plus.
  • Mechanical repair experience is not required.

Benefits

  • \- 401(k)
  • \- Health insurance
  • \- Paid time off

Apply

[Apply at Whizz](https://apply.workable.com/whizz/j/10B7BB8C55/apply)