jobapplier

ServiceNow Technical Lead

Al-Watania Information Systems

Responsibilities

  • Lead the technical design, development, and implementation of ServiceNow solutions.
  • Translate business requirements into scalable technical architectures and solutions.
  • Configure and develop ServiceNow applications using JavaScript, Glide APIs, Flow Designer, Business Rules, Client Scripts, UI Policies, ACLs, and Script Includes.
  • Design and implement integrations using REST/SOAP APIs, IntegrationHub, MID Server, OAuth, SSO, and other integration technologies.
  • Provide technical expertise across ServiceNow modules, with strong focus on ITSM, CMDB/CSDM, Integrations, and Platform Development.
  • Lead technical activities throughout the full implementation lifecycle, including design, development, testing, deployment, and production support.
  • Conduct code reviews, enforce development standards, and ensure ServiceNow best practices are followed.
  • Troubleshoot complex technical, performance, and integration issues.
  • Mentor and provide technical guidance to ServiceNow developers and consultants.
  • Participate in customer workshops, solution demonstrations, PoCs, and presales activities.
  • Prepare technical documentation, estimates, solution designs, and implementation plans.
  • Identify technical risks and recommend appropriate solutions and mitigation strategies.

Requirements

  • Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline.
  • 5+ years of ServiceNow experience, including significant hands-on development experience.
  • Experience leading the technical delivery of ServiceNow implementation projects.
  • Strong knowledge of ServiceNow platform architecture and development.
  • Advanced JavaScript and ServiceNow scripting experience.
  • Strong understanding of REST/SOAP APIs, IntegrationHub, MID Server, and enterprise integrations.
  • Good understanding of CMDB, CSDM, data models, security, and access controls.
  • Experience with Agile/Scrum delivery methodologies.
  • Strong troubleshooting and analytical skills.
  • Strong communication and customer-facing capabilities.
  • Ability to lead developers while remaining hands-on technically.

Preferred

  • ServiceNow Certified System Administrator (CSA) — strongly preferred
  • ServiceNow Certified Application Developer (CAD)

Relevant Certified Implementation Specialist (CIS) certifications

  • ServiceNow Certified Technical Architect (CTA) — highly desirable for senior candidates
  • Experience working for a ServiceNow consulting partner or systems integrator.
  • Experience delivering large enterprise or government ServiceNow implementations.
  • Experience with multi-module ServiceNow programs.
  • Experience designing ServiceNow integrations with complex enterprise environments.
  • Experience with ServiceNow upgrades, platform governance, and technical health assessments.
  • Experience supporting presales, RFP responses, technical estimations, and solution demonstrations.

ServiceNow Technical Lead

Al-Watania Information Systems · Riyadh, Saudi Arabia (Remote) · Full-time · Posted 2026-09-16

Apply

[Apply at Al-Watania Information Systems](https://apply.workable.com/alwatania-information-systems/j/9DD8F3EE19/apply)