Specialty Client Services Representative (CSR)

Specialty Veterinary Client Service Representative (CSR)

Do you enjoy building relationships with clients and being part of a team that provides advanced veterinary care?

Join our front desk team at Virginia Veterinary Specialty & Emergency as a Client Service Representative (CSR) and play a vital role in supporting our patients, their families, and our specialty teams.

Responsibilities

• Full-time schedule: 5 shifts per week, 8 hours each Dedicated to our specialty medicine departments (supporting Internal Medicine, Surgery, and other advanced services)
• Opportunities to work closely with specialists, technicians, and assistants in a collaborative, client-focused environment
• Some of the responsibilities you will own in this role:
• Greet clients with warmth and empathy in stressful situations
• Answer phones, schedule appointments, and manage patient check-ins/outs
• Collect payments and explain financial transactions clearly and professionally
• Maintain accurate medical records and ensure hospital cleanliness
• Collaborate closely with veterinary staff to support patient care

Preferred

• At least 1 year pf previous experience in veterinary medicine, or 2 years in human medicine preferred
• Excellent communication and problem-solving skills
• Ability to remain calm and compassionate in emotional or high-pressure situations
• Strong organizational skills and attention to detail

Pay

$18.00 - $20.00 / hour

Benefits

• Be part of a mission-driven team that saves lives every day
• Opportunities for growth and training in the veterinary field
• Supportive leadership and a collaborative work environment
• Employee discounts
• 401K with company match