Client Service Representative - Swing/Overnight

Red Plains Veterinary Emergency + Referral

is seeking a compassionate, dependable, and customer-focused

Swing/Overnight Veterinary Client Service Representative (CSR)

• to join our team. This position is ideal for someone who thrives in a fast-paced veterinary environment and enjoys providing exceptional service to clients during evening and overnight hours.
• As the first point of contact for our clients, you will play a vital role in creating a welcoming experience while supporting our doctors and technical staff in delivering outstanding patient care.

Some of the responsibilities you will own in this role:

Provide friendly, quality customer care to patients and clients

Process invoices payments

• Answer phones, schedule appointments, and obtain all necessary medical history
• Determine the status of the patient’s immunizations and tests
• Communicate with the doctor and technical staff on the patient’s arrival and necessary treatments
• Fill prescriptions, food requests, and over-the-counter products as instructed by a veterinarian

Accurately input data into computer software

This is not a complete list of job duties; some tasks may be assigned or reassigned as policies and procedures change*

Qualifications

• Previous veterinary receptionist, veterinary client service, or veterinary hospital experience preferred.
• Excellent customer service and communication skills.
• Strong attention to detail with the ability to multitask in a fast-paced environment.
• Knowledge of veterinary terminology is preferred.
• Comfortable using computers and veterinary practice management software.
• Ability to remain calm, professional, and compassionate during emergencies.
• Dependable with excellent attendance and punctuality.

Must be available to work

swing and/or overnight shifts

, including weekends and holidays as needed.

Benefits

Paid time off

Health insurance

Dental Insurance

Vision insurance

Employee discounts

Flexible schedules

401K with company match

Training and Career development

Why Join Red Plains Veterinary Emergency + Referral?

• Work alongside a dedicated and supportive veterinary team.
• Make a meaningful impact by helping pets and their families during critical times.
• Opportunities for growth and continued learning.
• Positive team culture in a collaborative hospital environment.
• Competitive pay and comprehensive benefits for eligible employees.