Buffets Assistant Manager

Responsibilities

• Stock and waste control

Cleanliness and presentation standards

• Monitor service flow and step in to resolve operational issues.
• Maintain high standards of cleanliness, presentation and food safety.
• Support peak service periods and high guest volumes.
• Assist with queue management and guest flow to enhance experience.
• Supervise and support supervisors and team members on shift.
• Lead shift briefings and ensure clear communication.
• Support rota planning aligned to demand and budget.
• Coach team members to deliver excellent service and efficiency.
• Support recruitment, onboarding and training.
• Handle guest queries and complaints professionally.
• Support improvements based on guest feedback.
• Assist with stock ordering, control and rotation.
• Monitor waste and support cost-saving initiatives.
• Maintain accurate records and checks.
• Work closely with other F&B venues, kitchens and operations teams.
• Support resort-wide events and peak periods.
• Liaise with cleaning, maintenance and supply teams.
• Deputise for the Food Court Manager when required.

Requirements

• Strong organisational and communication skills
• Ability to work in a fast-paced environment

Preferred

• Experience in holiday parks or resorts
• Food safety qualification (Level 2/3)
• Personal licence (where applicable)
• Experience managing rotas and staffing levels
• Cash handling and stock control experience

Guest Experience

• Ensure a welcoming and efficient service for all guests.
• Maintain accessible and family-friendly service standards.
• Be visible and proactive on the floor during service.

Financial & Stock Control

• Support labour cost control and efficient staffing.
• Ensure accurate cash handling and compliance.
• Support delivery of promotions and upselling opportunities.

Health, Safety & Compliance

• Ensure compliance with food safety and hygiene standards.
• Support allergen and dietary requirement processes.
• Ensure safe systems of work are followed.
• Support audits and inspections.
• Ensure all team members hold required training and certifications.

Collaboration

Key Knowledge/Experience & Qualification Requirements

Essential

• Experience in a high-volume food service environment
• Supervisory or team leadership experience
• Understanding of food safety and hygiene standards
• Good problem-solving skills
• Flexible to work shifts including evenings and weekends