Client Care Administrator

Responsibilities

• Candidate is required to work a combination of weekday, weekend and evening shifts, to include opening and closing shifts.
• Provide excellent client care and customer service
• Answer and screen high volume of inbound phone calls

Manage appointments (scheduling, moving and canceling appointments)

• Actively promote the clinic, treatments, services, products, as well as programs, promotions and/or discounts available
• Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction
• Accurately complete client transactions
• Manage multiple responsibilities while maintaining composure, always keeping the clients a priority

Perform opening and closing duties of the clinic

• Efficiently provide basic office administrative support tasks including but not limited to mailing, faxing, sorting, typing and filing
• Maintain complete confidentiality in all guest matters in accordance with company policy
• Assist with other duties and projects as assigned by management

Requirements

• High School Diploma or GED required; AA preferred
• 1+ years of customer or sales experience required; experience in an aesthetic setting preferred

Exceptional customer service skills

• Ability to be efficient and productive in a fast-paced environment
• Ability to multi-task, prioritize, and organize with a consistently high level of accuracy

Must be a team player

• Ability to work as part of a team and take initiative independent of direct supervision
• Knowledge of: Internet, Outlook, Excel, Word and the ability to learn new software quickly
• Social media experience is a plus
• Excellent, written, verbal and interpersonal skills

Great attention to detail and accuracy

• Consistently demonstrates good judgement, strong character and personality, ethics and high standards of performance
• Experience in medical office/understanding of cosmetic procedures/skin care products

What You Will Bring

Skills, Knowledge & Expertise

Experience with Zenoti or other POS systems preferred by not required

Prolonged periods of

• Sitting at desk and working on a computer
• Repeating of same movements
• Talking and hearing

Occasional periods of

• Standing, walking, use of hands and fingers, handling or feeling
• Reaching with hands and arms

Climbing or balancing, stooping, kneeling, crouch or crawl

Occasionally lift and/or move up to 20 pounds and occasionally lift/or move up to 30 pounds

Benefits

We offer a competitive benefits package which includes generous employee discounts, Friends & Family discounts and a beautiful working environment with a stellar team. We also offer paid holidays and a 401k plan with a company match program. For full-time employees (24+ hours) we offer Medical, Vision, and Dental insurance.

Notices for Applicants

Notice at Collection

Privacy Policy for California Residents

• SkinSpirit participates in
• E-Verify; To learn more please visit

E-Verify.gov - Employee Rights and Responsibilities

SkinSpirit is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We seek to hire on the basis of merit, competence, performance, and business needs.

Compensation

$25.00 - $28.00 / hour