Bilingual Claims Care Analyst

Responsibilities

• Assess claims for benefit entitlement by reviewing all relevant contractual, medical, functional, and occupational documentation in accordance with established routines and certificate provisions.
• Efficiently manage an active caseload, ensuring compliance with client service standards, best practice guidelines, KPIs, and turnaround times (TATs).
• Conduct thorough documentation of claim analysis and maintain accurate records as per company policies and procedures.
• Communicate professionally and empathetically, both in writing and verbally, with stakeholders to provide updates, clarify claim status, and explain decisions.
• Perform detailed phone interviews with clients or involved parties to gather information and discuss claim outcomes.
• Identify required supporting documents for current and future benefit payments, and follow up diligently to obtain necessary information.
• Collaborate with team members, plan sponsors, and other stakeholders to uphold service standards and contribute to a positive and dynamic work environment.
• Participate actively in departmental projects and continuous improvement initiatives by identifying process optimization opportunities and adapting to changes.
• Perform other related duties as assigned.

Requirements

• Post-secondary education or equivalent work experience; a college diploma (DEC) in a relevant field is preferred.
• Minimum of 1 year experience in insurance claims processing, particularly in life, disability, and critical illness insurance.
• Strong proficiency in English and French for communication with customers and colleagues.
• Ability to conduct sensitive phone interviews and convey decisions tactfully.
• Positive attitude, strong team spirit, and adaptability to organizational changes.

Why join?

When you’re a part of Securian Canada, you’re a member of an agile and innovative, high-performing, bright-thinking, make-things-happen culture – so that together, we can discover the art of possible.

At our company, we see your potential on day one and challenge you to grow your unique strengths as you create a career filled with opportunity, collaboration, and purpose.

You’ll also be part of a team that’s committed to diversity, equity, and inclusion, and who values diverse perspectives, so that you can be the person you want to be – both in, and outside, work.

If you have at least 70% of the qualifications we're looking for, want to work in a fast-growing, leading and progressive company, and feel driven to help Canadians and their families build secure futures – we want to hear from you!

Take the first step in building your future with Securian Canada. Apply now.

Securian Canada is committed to providing a barrier-free work environment and equal access to employment for all qualified applicants. As such, upon request, Securian Canada will work with applicants that require reasonable accommodations during the recruitment process. Please contact [email protected] for accommodation requests. All information shared during any accommodation request process will be stored and used only in a manner that is consistent with applicable laws and Securian Canada/Canadian Premier Life Insurance Company policies.

Compensation

CA$55,000 - CA$70,000 / year