Senior Genesys Consultant

Responsibilities

• The candidate will be integrated in a high skilled team that deploys and maintains Genesys IVR’s, reporting, and omni-channel solutions, as well as Call Recording, Workforce Management Solutions, and CRM systems from other leading software manufacturers.

Work with the team to design and build

• Deployment of multi-country projects based on Genesys Cloud with CRM solutions such as Dynamics, etc...
• Integrate with Call Recording, Workforce Management Solutions and CRM systems from other leading software manufacturers.
• Flow design with Architect
• Integration with third-party systems using web services
• Report generation (real time and historic)
• Creation and modification of scripts with Genesys Cloud
• Telephony: sites, edges, trunks, outbound routes
• Scripting

Preferred

• Certifications of Genesys Cloud (GCP-CX)

Experience with Single Sign-ON (SSO)

• Integrations with Embeddable Framework with other CRM: Salesforce, Microsoft Dynamics 365.
• Integration with external reporting tools (PowerBI).
• Knowledge and exploitation of the Genesys API, Process Automation (triggers) and use of Workflows for more complex implementations..
• Knowledge of software programming: C, Java, Javascript, .Net
• Experience working in Support
• Experience working with Agile Methodologies (specifically Scrum)

The Job

Skills Knowledge and Expertise

Essential

• Knowledge of the following Genesys Cloud CX tools and modules:
• Basic configuration: agents, groups, skills, roles, etc

Routing: incoming and outgoing call strategies

• Architect: design of voice flows and digital channels, bot, integrations with DialogFlow, and with external systems via data actions. Data Tables.
• Data Actions: design and construction of webservices to external systems.
• Campaigns of various types (progressive, preview, power)

Real-time reporting

• Digital channels: Email, Chat, integration with a social network (Whatsapp, Facebook, Twitter)
• Experience working on projects
• English fluency both written and spoken

Benefits

This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.

Benefits may include

• Remote/Flexible work
• Discovery Medical Aid

Connectivity Allowance

• 15 days paid holiday a year- (this includes three Sabio days)
• Momentum EAP

The Small Print

Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.