Account Manager

Responsibilities

• Serve as a key point of client contact to ensure the delivery of high-quality customer service for an assigned account(s); evaluate service quality and initiate corrective action
• Interface with client representatives for status updates; addresses any actual or potential problems; assist line management in negotiation of client contract and provide support during client start-up; support security planning, assessments, and surveys; review and update post orders
• Govern staffing operations for account by controlling labor costs and aligning schedules with client requirements
• Oversee, coordinate, and spearhead recruitment, selection, orientation, training development and retention efforts of high caliber staff; administer driving training
• Maintain and submit payroll records and other associate and business information
• Plan assign, and direct work while coaching employees to drive productivity and engagement
• Maintain a positive, professional environment by enforcing departmental dignity and respect and executing disciplinary actions
• Ensure employees comply with applicable laws, regulations, policies, and procedures
• Develop and direct assigned account budgets while providing input on company initiatives and resolving issues
• Perform tasks and duties as required for an assigned account, including authorizing expenditures (I.e equipment, supplies, and vehicles) and maintaining inventory
• Knowledge of supervisory practices and procedures

Key Responsibilities

Skills, Knowledge and Expertise

Excellent customer service and communication skills

• Ability to verbally communicate with team members, management, and clients
• Must have the ability to speak, read and write English

Knowledge of parking operations and procedures

Skilled in staff supervision, including assigning work and providing training and discipline

Ability to provide positive direction and motivate performance

• Must be willing to participate in the Company’s pre-employment screening process including drug screen and background investigation
• Experience in account management and revenue collection
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)

J

oin our team and enjoy an outstanding benefits package, including:

Comprehensive Health Plans

• Access top-notch Medical, Dental, and Vision coverage for you and your family.
• Life and AD&D: Basic Life and Accidental Death Insurance to secure your future with essential protection for you and additional options for your loved ones.

Short-Term Disability (STD)

Income protection when you need time to recover.

Long-Term Disability (LTD)

Available based on employee group, offering extended support when life takes a turn.

Employee Assistance Program (EAP)

Confidential support for mental health, financial, legal advice, and more for everyone in your home

Registered Retirement Savings Plan (RRSP)

Build your future with employer-supported retirement savings (based on employee group).

Paid Vacation

Enjoy well-deserved time off to relax, travel, or spend time with family

Compensation

CA$65,000 - CA$70,000 / year