Beverage Manager

Responsibilities

• Regularly circulate through all beverage areas (including lounges, dining rooms, Horizon Court, Bellbox, crew bar/wardroom, and open decks) to monitor service delivery, resolve guest issues, and provide on-the-spot support to the team.
• Coach and mentor bar staff to proactively engage with guests, anticipate preferences and needs, and personalize service to enhance the overall onboard experience.
• Oversee the setup, appearance, cleanliness, and ambiance of all beverage outlets, ensuring brand standards, public health, and safety requirements are consistently met.
• Plan and manage staffing levels, scheduling, and station assignments to ensure efficient coverage and seamless beverage service across all operating hours and locations.
• Monitor daily beverage revenues and key performance indicators, analyzing results by outlet and sub-category to identify trends, opportunities, and areas for improvement.
• Set and communicate achievable daily and voyage bar revenue targets in line with guidance from shoreside operations and the Food & Beverage Director, and drive the team to meet or exceed them.
• Collaborate closely with the Food & Beverage Director and shoreside partners on pricing, promotions, product mix, and revenue strategies to maximize yield while protecting the guest experience.
• Review work procedures and operational practices regularly, recommending and implementing improvements to increase revenue, efficiency, and guest satisfaction.
• Ensure accurate beverage accounting, stock control, and inventory management across all outlets, promptly investigating and addressing variances or discrepancies.
• Observe individual and team performance against role expectations, providing timely feedback, recognition, and corrective coaching to support continuous improvement and career development.
• Foster a positive, inclusive, and safety-focused team culture, promoting open communication, collaboration with other hotel departments, and adherence to company policies and standards.

Key Responsibilities

Lead the bar team in delivering a warm, welcoming first impression for every guest, ensuring consistently friendly, professional, and engaging service across all beverage venues.

Skills, Knowledge & Expertise

• Graduate of a recognized hotel, hospitality, or catering school, or equivalent professional experience in Food & Beverage management.
• Extensive experience (typically 3–5 years) in a leadership role within a high-volume bar or beverage operation, ideally in a cruise, resort, or upscale hotel environment.
• Strong knowledge of all aspects of beverage operations, including product range, mixology basics, wine and spirits, inventory control, and cost management.
• Proven track record of driving beverage revenue, managing budgets, and analyzing sales and performance data to inform decisions.
• Demonstrated ability to lead, coach, and motivate a diverse, multicultural team, with a hands-on, visible leadership style.
• Excellent guest service mindset, with the ability to anticipate needs, handle complex or sensitive guest issues, and turn feedback into service improvements.
• Well-developed organizational and problem-solving skills, with the ability to manage multiple venues, priorities, and operational demands simultaneously.
• Good understanding of public health, sanitation, and safety standards related to beverage operations, including responsible service of alcohol.
• Confident communicator with strong interpersonal skills and a warm, professional, and approachable manner.
• Comfortable working in a fast-paced, shipboard environment with long operating hours, changing itineraries, and evolving guest expectations.
• Commitment to Princess Cruises’ values, with the ability to build positive working relationships and contribute to an inclusive, team-oriented culture.

Job Benefits

• Embark on a career adventure like no other! As part of the Princess Cruises team, you’ll enjoy:
• A competitive salary package.
• Your own comfortable single cabin - your private space to relax and recharge.
• Company-paid travel to and from the ship, so you can focus on the journey ahead.
• Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
• A vibrant recreation and welfare program designed to support your well-being and work-life balance.
• Access to exceptional learning and development opportunities to grow your skills and advance your career.
• The chance to travel the world, exploring exciting destinations while doing what you love.
• A welcoming, inclusive, and dynamic work environment where your contributions are valued.
• Join us and become part of a global team that’s passionate about delivering unforgettable experiences—both for our guests and for one another.