Account Associate

Responsibilities

• You will coordinate workshops, onboarding sessions, and client events, ensuring scheduling, logistics, and preparation are managed effectively.
• You will manage delivery timelines and milestones across accounts, tracking commitments and ensuring actions are completed.
• You will act as a central point of coordination between clients and internal teams, aligning inputs from Research, Product, and Delivery teams.
• You will identify new users within client organisations and coordinate product demos (e.g. EOS) to support onboarding and drive product adoption.
• You will maintain regular contact with client stakeholders related to delivery, onboarding, and usage.
• You will prepare contracts for up- and cross-sell opportunities with our clients
• You will track delivery progress, actions, and account activity, ensuring visibility of key milestones and outcomes.
• You will maintain accurate CRM records to support activity tracking and reporting
• You will prepare reporting packs and support service reviews.

Requirements

High attention to detail and strong follow-through

• Excellent written, verbal, and interpersonal communication skills.
• Passionate and curious about the energy transition.
• Fluent in English.

Preferred

• Ideally, customer service or customer success experience

Ideally, experience with Salesforce or another CRM system

• Previous professional exposure to energy economics, power markets and power networks
• Fluency in a major European language beyond English is a plus

Required attributes

• Strong organisational and coordination skills, with the ability to manage multiple stakeholders and timelines.
• Structured and process-driven mindset

Ability to work cross-functionally across teams

• Calm and adaptable in high-pressure and uncertain situations.
• Proactive and versatile in adapting to an evolving and fast-moving industry.
• Proven success in team-oriented environments.
• Can effectively apply AI to drive value of (prepared) interactions with clients

Some of the benefits we include are

• Meal Cards
• Private Medical Insurance
• Employee Assistance Programme (EAP)
• Holiday Entitlement

Hybrid Working

At AER, we are committed to offering flexibility in the way we work. Most of our roles are hybrid with a mix of in-office/home working and potentially adjustable working hours. Let’s discuss what works for you and AER during the interview process.

The Company is committed to the principle that no employee or job applicant shall receive unfavourable treatment on grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, and maternity.

To apply, please submit your Résumé / CV, a personal summary, your salary expectations and please inform us of your notice period.

Unfortunately, we are unable to accept applications via email, telephone, or social media platforms. To be considered for this position, please submit your application using the link provided. Applications submitted through any other channel will not be reviewed.