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Client Services Team Leader - Philippines, Remote

Magic, Inc

For over 10 years, Magic has connected top remote talent with fast-growing businesses – backed by Y Combinator and Sequoia Capital, with thousands of remote workers worldwide.

This is a full-time, in-house leadership role at Magic, not a VA placement with a client. You're responsible for the EAs matched to our clients – developing them, and making sure the partnership on both sides holds up.

Leadership here doesn't look like a typical team-lead job. You're not accumulating direct reports – you're accountable for the whole relationship: the client on one side, the people delivering the work on the other. Part account owner, part coach, no fixed playbook. Your team doesn't follow you because of your title – they follow because you've built trust, and that's the only kind of authority that holds at 2am on a client call.

When your team delivers, clients renew. When clients renew, Magic grows.

About Magic, Inc

  • About Magic
  • Magic's Business Profile
  • Know more about our Team via

Magic's Careers Page

We're ambitious and driven, and we plow through obstacles instead of waiting for perfect conditions. The culture here is different by design – real, friendly conversation, zero politics, and no hierarchy in your way. You can talk to anyone on any team about anything, because we respect each other's time and genuinely like working together. Backed by Y Combinator and Sequoia Capital, thousands of remote workers strong, and growing.

Responsibilities

Check out

  • Training runs overnight, Monday to Friday, for three straight weeks. Week 1 is MEA training, 8:30 PM to 5:30 AM PHT. Weeks 2 and 3 are Account Lead training, 10:00 PM to 7:00 AM PHT. After training, your production shift is assigned by business need: 6 PM to 3 AM, 12 AM to 9 AM, or 4 AM to 1 PM PHT.
  • Training standards: Full attendance is required throughout training, and you’ll need to meet the minimum training score.

Requirements

  • 15–20 virtual assistants across multiple client accounts – running daily stand-ups, coaching in real time, and following through on development plans Own the client relationship end to end – daily video calls with international clients (US, Australia), optimizing workflows, and managing smooth handoffs between team members Monitor team performance across HubSpot, Slack, Discord, Cloudtalk, ChatGPT, Workspace, and Penthouse Escalate billing questions to the billing team – flagging and routing, never calculating Submit a daily report through the Account Lead Pulse (ALP)
  • 2+ years hands-on VA or EA experience with international clients (US/AU preferred)
  • 1+ years leading client success, B2B relationships, or coordinating a team
  • Confident juggling 6+ platforms daily, with the appetite to learn more

Professional written and verbal English

  • A demonstrated record of completing structured, high-bar programs – bootcamps, certifications, and the like
  • Able to work exclusively with Magic through training and production, with no other VA/EA clients
  • You lead a tight pipeline of people, not a stack of tasks – consistent client satisfaction, low escalations, every time. You catch problems before your clients do. You never delay the hard conversation – it happens on time, every time. You act on feedback the first time you hear it, so your manager doesn't repeat themselves. You push through setbacks with grit, not excuses, and you step in even when it isn't technically your job.
  • This isn't your role if you're still freelancing as a VA/EA and plan to keep those clients, if you need every step spelled out before acting, if your instinct is "give me the directive and I'll enforce it" instead of leading through influence, or if a wedding, move, or big trip falls inside your training window – the timing has to line up.
  • Why Magic?

Pay

  • ₱47,000/month, comprising a
  • ₱42,000 - ₱47,000 / month

Benefits

  • Earn up to
  • ₱42,000 fixed monthly package plus a variable performance bonus. Benefits include HMO after 6 months, 12 vacation and 10 sick days per year, 13th month pay, SSS, PhilHealth, PAG-IBIG, company-provided desktop computer and IT support, and paid training.

Application Process

Application + Pre-Qualifying Assessment → Interview with Talent Team (45 min) → 24-Hour Reflection Period → Final Interview with Operations Team → Background Check → Job Offer → 3-Week Training Program

Every job at Magic, Inc