Service Technician

Responsibilities

• Performs on-site start-up assistance, overhauls/repairs, maintenance and troubleshooting. Obtains first-hand information when troubles exist. Responsible for implementing corrective steps.
• Provides professional troubleshooting and technical support. Executes assignments with guidance from experienced service persons.
• Promotes and practices proper safety procedures and the correct use of personal protective equipment at all times.
• Completes work order forms and other job-related paperwork on a daily basis.
• Reports equipment troubles. Enters such feedback into company databases.
• Presents training programs to channel partners and customers.
• Performs other related duties as assigned by management.

Requirements

• Associate's Degree or equivalent, or three to five years related experience and/or training, or equivalent combination of education and experience.
• Strong problem-solving and process analysis skills.
• Good judgment with the ability to make timely and sound decisions.
• Self-motivated, resourceful, and adaptable; able to work independently while contributing effectively within a team environment.
• Strong customer-centric attitude with a focus on delivering high-quality service.
• Broad understanding of safety, health, and environmental rules, regulations, policies, and procedures.
• Ability to obtain and maintain Unescorted Site Access, including passing a drug screening process.
• Working knowledge of Microsoft Office 365 applications.
• Experience with ERP systems (preferred).
• Strong verbal and written communication skills, including the ability to actively listen and convey technical information clearly and effectively.

Responsibilities

Skills Knowledge and Experience

Required Skills and Competencies

Willingness to travel extensively (up to 75%) and work outside of standard business hours when necessary (with appropriate notice).