Project Support Officer

Responsibilities

• Maintain syndicate trackers and reporting tool, collate updates and quality check data submissions to support accurate RAG status, milestone reporting, action tracking and weekly or monthly PMO reporting cycles.
• Act as a first point of contact for workstream data queries, chase updates ahead of deadlines and develop the ability to identify and flag data gaps, inconsistencies, late submissions and risks or issues requiring attention.
• Support syndicate onboarding by maintaining folder structures, tracker templates, onboarding packs, PMO document libraries, ensuring documents are version controlled, consistently filed and easy to locate.
• Coordinate governance meetings by preparing agendas, distributing pre-reads, compiling meeting packs while providing syndicate or project coordination support when required.
• Supporting the PMO tool with Changes and admin activities that are assigned to you.
• Strong Excel Skills, Inc Formulas, Pivot Tables, Data Validation and Conditional Formatting
• Good understanding of PMO Processes, including reporting, Governance, RAID Management, action tracking and project documentation.
• Experience analysing project trackers and producing management information reports.

Preferred

Working knowledge of Prince2, Agile or Waterfall

• Experience using Power BI to create or maintain reports and dashboards
• Exposure to Microsoft Power Apps and Power Automate would be advantageous.

Meeting, governance and coordination support

Skills, Knowledge and Expertise

• 2-3 Years experience working within a PMO, Project Support Officer, Project Coordinator or similar project based- role.
• Experience using SharePoint for document management, collaboration and version control.
• Ability to identify trends, data quality issues, risk and reporting discrepancies.
• Demonstrates behaviours aligned to the PoloWorks PRIDE values:
• Pioneering – we don’t stand still
• Responsible – We do the right thing

Inclusive – we all play a role

• Delivery Focused- we provide services we are proud of
• Empowering – we equip people to be their best

Benefits

As well as a competitive salary, discretionary annual bonus, and a minimum 24 days of annual leave (with the option to buy more), you will also get an excellent benefits package, including flexible, hybrid working, life assurance, income protection, enhanced pension contributions, and occupational maternity and paternity pay.

You will also have access to company volunteering days, an Electric Vehicle (EV) leasing scheme, an employee assistance programme with retail discounts and savings, a generous employee referral scheme, regular sports and social events, and free Cheltenham bus travel.

Benefits Band 1