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Motor Claims Handler CH3

Davies

Responsibilities

  • Managing a caseload of pre-litigated motor claims (including PI) from inception to settlement
  • Handling claims within and outside the MOJ Portal (Stages 1 & 2)
  • Working within the predictive costs regime
  • Negotiating settlements to achieve strong commercial outcomes
  • Ensuring accurate data input and file maintenance
  • Communicating clearly and confidently with clients
  • Supporting colleagues to maintain consistently high service levels
  • Acting as a technical referral point for team members
  • Mentoring and supporting new starters
  • Conducting file audits where required

Requirements

  • Outstanding communication skills

🌟 The Role

As a Motor Claims Handler, you’ll manage a varied caseload of pre-litigated motor claims, including personal injury, from inception to settlement. Ensuring every case is handled efficiently, professionally, and with exceptional service standards.

You’ll play a key role in delivering results — not just for clients, but for the wider team.

💡 Why Join Us?

  • Take ownership of your own caseload
  • Develop your technical expertise
  • Play a key mentoring role within the team

Work in a supportive, collaborative environment

Be part of a business that values productivity and service excellence

🔎 What You’ll Be Doing

Skills, Knowledge & Expertise

You’ll ideally bring

  • Experience handling motor PI claims under the predictive costs regime
  • Strong knowledge of the MOJ Portal (Stages 1 & 2)

Solid pre-litigation experience

Experience handling claims outside the MOJ and predictive cost regime

Previous mentoring experience (desirable)

  • Strong working knowledge of Microsoft Word, Excel, and email
  • Excellent attention to detail
  • Confident negotiation skills
  • Strong organisational abilities

A collaborative mindset and willingness to support others

  • If you’re ready to take the driver’s seat in your claims career and be recognised for your expertise and leadership, we’d love to hear from you.
  • Apply now and accelerate your future.

Job Benefits

Davies Incentive Plan

25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)

Simply Health Care Cash Plan

  • WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
  • Death In Service – after 1 years’ service
  • Pension Contribution based 5% Employee / 3% Employer
  • Employee Resource Groups
  • Employee Volunteering Programme
  • Cycle to Work Scheme*
  • Tech Scheme*
  • Season Ticket Loan*
  • Gym Flex*
  • Access to Online Discount Sites
  • Discounted Gourmet Society Membership
  • Discounted Tickets for Merlin Attractions nationwide

Discounts at local retail outlets

*after successfully completing probation

Every job at Davies