Casualty Litigated Claims Handler

Responsibilities

• The work type likely to feature in the case load are Pre-action disclosure files, Infant Approval Hearings and EL/PL files handled on a Delegated Authority basis. In addition, the Assistant File Handler will support File Handlers on tasks within their caseloads.
• Duties will include the following (based on experience), but may not be limited to:
• Considering and responding to Applications for Pre-action disclosure
• Handling matters in accordance with client SLA’s
• Instructing Counsel/advocate
• Reviewing evidence
• Legal Research
• Negotiations/ Drafting Payments into Court
• Dealing with routine correspondence
• Initial review and setting strategy for the management of the claim
• Reviewing matters throughout
• Reviewing quantum

Requirements

• Experience of handling a caseload of EL/PL files is essential
• An ability to organise and prioritise tasks using initiative
• An ability to maintain attention to detail when dealing with repetitive tasks
• Good Literacy and IT skills
• Good team worker with the flexibility to do what is required to get a result and ensure client service levels are met
• Positive, confident and enthusiastic

Excellent listening, verbal and written communication skills

• Good client care skills and evidence of working to client guidelines on a delegated basis
• Ability to prioritise work, keep to deadlines and work under pressure
• High level of analytical skills

Preferred

• Previous personal injury file handling experience
• Legal Education- ILEX, LPC or equivalent work experience
• Previous litigation experience is advantageous

CRU

Dealing with disclosure

Reviewing evidence (including medical / personnel records)

• Conducting investigations with Insured’s / obtaining witness statements
• Liaising with parties involved in claims including the insured, Claimant Solicitors and witnesses

Instructing Counsel / Experts

• Attending conferences and Trials with Counsel and note taking
• Dealing with routine correspondence
• Drafting Tomlin Orders and Consent Orders
• Draft Cost schedules
• Dealing with general or straightforward queries
• Telephone chasing activities

Filing out Allocation Questionnaires and witness summon

Ensuring compliance with the SRA Standards & Regulations.

Working Hours

• 35 hours per week Monday – Friday 9am – 5pm with 1 unpaid hour for lunch. Primary location for this role is Parklands, Bolton Office
• Skills, Knowledge and Expertise

Essential

• Self-confident with good telephone and communication skills with people at all levels inside and outside the business
• Calm under pressure with the ability to re-prioritise and delegate effectively when required
• Ability to work effectively within the Keoghs Shared Behaviour framework
• Contributes actively to an environment in which colleagues work cooperatively with each other.
• Ability to meet performance targets

Desirable

Good advocacy skills

Values

• Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;
• We are connected
• We are Dynamic
• We are Innovative
• We succeed together

Benefits

• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Family Cover Private Medical Insurance ( Bupa) - will automatically be at single cover level but can opt into family option within first month of joining.

Simply Health Care Cash Plan

• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death in Service
• Critical Illness Cover
• PHI/Income Protection ( Private health insurance)
• Pension Contribution based 5% Employee / 3% Employer
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide

Discounts at local retail outlets

*after successfully completing probation