EL/PL File Handler

Responsibilities

• Maintain accurate data on relevant case management system
• Comply with set client SLA’s
• Ensure quality service standards and productivity levels are maintained to a high standard
• Allocate new claims and set strategies
• Carry out supervisory tasks appropriate to level

Assist with training and mentoring team members

• Undertake appropriate additional tasks provided by the Team Leader
• Attend Client review meetings and assist with client project work where applicable
• Build and maintain excellent relationships with Clients

Requirements

• Minimum 5 years claims handling experience
• Experience dealing with quantum up to £50k
• Significant experience dealing with complex liability and quantum issues
• Excellent attention to detail

Experience, Skills and Qualifications

• Strong communication and negotiation skills
• Effectively prioritises workload
• Experience providing training or mentoring and supervising
• Strong Client relationship skills

Benefits

Davies Incentive Plan

25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)

Simply Health Care Cash Plan

• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years’ service
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide

Discounts at local retail outlets

*after successfully completing probation