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Claims Co-ordinator

Davies

This job is closed: the employer no longer lists it.

Responsibilities

  • Managing your daily tasks within agreed SLAs to keep claims moving Chasing internal and external suppliers to ensure timely progress on each claim.
  • Proofreading documents and correcting grammar, spelling, and punctuation with precision.
  • Following Data Protection procedures and maintaining strict confidentiality.
  • Navigating company systems and processes with confidence.
  • Spotting inconsistencies or issues and escalating them to your Line Manager.
  • Adapting to changing customer needs and supporting the wider team when required.

Requirements

  • Excellent communication and organisational skills.
  • A sharp eye for detail—especially when it comes to grammar and accuracy.
  • Strong computer literacy and the ability to manage your own workload.
  • A commitment to confidentiality and professionalism.
  • The ability to work to deadlines and remain flexible during busy periods.
  • A proactive mindset with the confidence to identify and escalate problems.
  • A team‑focused attitude and a willingness to contribute to shared goals.
  • Comfort working in a fast‑paced, evolving environment and embracing change positively.

What You’ll Be Doing

Providing exceptional customer service and acting as a friendly, reliable point of contact.

Why This Role Matters

You’ll play a key part in ensuring our customers experience a smooth, supportive, and efficient claims process. Your work behind the scenes helps our Loss Adjusters focus on what they do best—while you keep everything running seamlessly.

Benefits

  • Career & Purpose
  • Davies Innovation Lab
  • Leadership training programme
  • Funding for professional qualifications
  • Thrive at Davies; learning opportunities
  • Environmental & Social
  • The Davies Foundation
  • Local charity funding
  • Pennies To Heaven
  • Employee Resource Groups
  • Employee volunteering programme
  • Financial Health

Pension, 5% employee and 5% employer contribution

  • My Choices at Davies provides; High Street discounts and Financial wellbeing hub
  • Life assurance: x4
  • Refer a Friend
  • Cycle to Work Scheme
  • Lease car salary sacrifice
  • Davies Incentive Plan
  • Enhanced maternity, paternity and adoption pay
  • Mental, Physical & Emotional Wellbeing
  • Wellbeing centre; move, munch, money & mind focus
  • Discounts with 100's of UK retailers

EAP; 24/7 confidential helpline

  • 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
  • Flexible working

Dress for your day

  • Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
  • Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan