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Technical Supervisor - MOD NIHL

Davies

Responsibilities

  • Provide supervision, training and technical support to their team.
  • To continue to handle a reduced caseload.
  • Ensure compliance with benchmarks set by Keoghs and by clients whilst driving settlement and ensuring quality of delivery
  • Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of all team members.
  • Ensure effective communication with the team at all times
  • Assist with reviewing client complaints, taking action to resolve issues as swiftly and effectively as possible
  • Complete projects and process updates in order to improve current operating practices or to address specific client issues.
  • To ensure compliance with the SRA Code of Conduct 2019

Key Responsibilities

Skills, Knowledge & Expertise

The successful applicant will ideally have the following skills

  • Experience in the file handing of disease claims (Essential)
  • Technical sign-off on litigated NIHL matters from one hundred and fifty thousand FA, two hundred and fifty thousand HA (Essential)
  • Proficient in all stages of the litigation process of disease claims (Essential)
  • Excellent listening and verbal communication skills

Demonstrate some prior experience of

  • Successfully leading a project or a team to deliver on outcomes in insurance/legal sector (Desirable)
  • Developing others through identifying learning requirements and gaps and formulating plans to improve performance/capability (Desirable)
  • Proficient in MS Office (word and excel in particular) and experience of using a Case/Claims Management system.

Job Benefits

Davies Incentive Plan

25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)

Simply Health Care Cash Plan

  • WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
  • Death In Service – after 1 years’ service
  • Pension Contribution based 5% Employee / 3% Employer
  • Employee Resource Groups
  • Employee Volunteering Programme
  • Cycle to Work Scheme*
  • Tech Scheme*
  • Season Ticket Loan*
  • Gym Flex*
  • Access to Online Discount Sites
  • Discounted Gourmet Society Membership
  • Discounted Tickets for Merlin Attractions nationwide

Discounts at local retail outlets

*after successfully completing probation.

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