Spa Manager for Orient Express Sailing Yachts

V.Group

This job is closed: the employer no longer lists it.

Responsibilities

Anticipate guest needs, handle complaints with efficiency and discretion, and build loyalty with VIC (Very Important Clients).
Guarantee strict compliance with Guerlain, Forbes, and LQA service standards.
Conduct Spa tours and storytelling to showcase Guerlain’s heritage, innovations, and exclusive rituals.
Spa Ambassador
Promote the Spa within the Hotel and in the local market to attract both guests and external clients

Define yearly Spa strategic objectives & build action plans with Guerlain International Spa Team & Guerlain Local Team
Leverage hotel touchpoints to enhance Spa visibility (reception, in-room, hotel outlets)
Execute Spa marketing activations (PR, events, collaborations) to position the Spa as a local showcase

Develop and execute business plans in line with Guerlain and hotel strategy.
Monitor and drive KPIs: revenue, capture rate, retail efficiency, clienteling, average spend.
Ensure retail integration within treatments, boosting upselling and cross-selling.
Organize events, activations, and partnerships to maximize visibility and revenue.
Provide regular reporting and business analysis to both hotel management and Guerlain HQ.

Recruit, train, motivate, and lead a team of wellness experts, receptionists, and supervisors.
Support the Local Spa Trainer in her missions to ensure the highest training standards within the Spa
Ensure onboarding and continuous training, in collaboration with Guerlain trainers and local teams.
Set clear objectives, evaluate performance, and foster a culture of excellence, respect, and empowerment.
Lead daily and weekly briefings, aligning the team on VIP guests, events, and priorities.

Supervise day-to-day Spa operations, ensuring smooth scheduling, Wellness Expert allocation, and guest flow.
Oversee hygiene, grooming, safety, and security standards across all Spa areas.
Manage budgets, stock levels, product orders, and operational expenses.
Maintain strong relationships with suppliers and ensure equipment is fully functional.
Ensure all procedures (cash handling, bookings, reporting) comply with Guerlain and hotel policies.

Act as the key liaison between the Spa and Guerlain International Spa Team and Guerlain Local Team.
Share guest insights, business results, and feedback to support continuous improvement.
Implement marketing, retail, and training initiatives defined by Guerlain International Spa Team and Guerlain Local Team.
Ensure alignment with Guerlain’s luxury brand image in all aspects of Spa operations.

Ensure a seamless, personalized, and memorable guest journey, embodying Guerlain’s luxury DNA.