Customer Service Assistant

Responsibilities

• Delivering excellent customer service that is friendly, respectful, and solution-focused
• Supporting the store team in maximising sales opportunities through product knowledge
• Taking ownership of a designated department and driving sales through merchandising and promotions
• Reviewing stock levels and adjusting seasonally to meet customer needs

Processing goods inwards and maintaining stock file accuracy

• Ensuring visual merchandising standards are met and the store is well-presented
• Becoming proficient in cash handling and following company procedures

Requirements

• Strong retail disciplines and a passion for customer service
• Good IT skills and ability to manage systems accurately
• Awareness of Health & Safety and GDPR compliance
• Excellent communication and interpersonal skills
• Confident, enthusiastic, and approachable attitude

Contract

Permanent

Hours

Part-time

Hours of Work

5.5 Hours per week, working Sundays from 10:00am to 4:00pm

As a Customer Service Assistant, you’ll play an important part in maximising store performance by delivering outstanding service and supporting the presentation and availability of products. From assisting with stock management to offering knowledgeable advice, you’ll ensure every interaction reflects our values: Customer First, Honest, Committed, Knowledgeable, Courageous, and Innovative.

Key responsibilities include

Working in line with health & safety guidelines and GDPR compliance

About You

• No previous experience required, full training will be provided
• Ability to work under pressure and manage multiple priorities
• Flexible and adaptable to meet the needs of the business
• You’ll be proactive, approachable, and solution-focused, with a team-oriented attitude. A passion for delivering outstanding customer service and supporting store success is key.

What We Offer

• 📈 Scottish Widows contributory pension – company will match up to 5%
• 🛍️ Up to 25% colleague discount in store
• 🌴 33 days of annual leave, including bank holidays (pro-rated for part-time colleagues)
• 📚 Excellent training and development opportunities
• 🪜 Plenty of career progression opportunities
• 👨‍👩‍👧‍👦 Life Assurance
• 🗣️ Employee Assistance Programme with Retail Trust

🎁 Comprehensive colleague benefits

• 🚼 Enhanced Family Leave Policies
• We may close this vacancy early if we find the right candidate, so we encourage you to apply as soon as possible.

Compensation

£10.85 - £12.71 / hour