Application Support Engineer

Responsibilities

• Use technology to resolve straightforward application support issues.
• Investigate, troubleshoot, and resolve assigned support tickets or technical tasks.
• Seek input and guidance from senior team members when needed.
• Complete defined tasks on schedule while following current support practices.
• Provide stable solutions with minimal defects or recurring issues.
• Use support tools and applications effectively based on the situation.
• Assist in improving support processes, procedures, and documentation.
• Participate in team discussions related to support strategies, task prioritization, and issue resolution.
• Learn the business context and technical structure of supported applications.
• Work with customers, internal teams, and business partners to understand issues and their impact.
• Identify opportunities to improve support quality, system stability, and customer experience.
• Make appropriate implementation decisions during support activities.
• Provide professional, timely, and customer-focused support.
• Support the team in achieving operational goals and maintaining service quality.

Preferred

• Experience or exposure to IT support, technical support, system administration, NOC operations, or application support.
• Experience working with ticketing systems, internal tools, or customer support platforms.
• Understanding of basic IT infrastructure, applications, databases, or support workflows.
• Interest in developing a career in application support, IT operations, or technical support.

Work schedule

Monday - Friday from 15:00 till 23:00

Key Responsibilities

Skills, Knowledge and Expertise

• At least 3rd year of university studies in an IT-related field.
• Previous experience as a System Administrator, NOC Support Specialist, Support Engineer, or similar role is preferred.
• Candidates with no previous professional experience may be considered if they demonstrate strong technical interest, learning ability, and problem-solving skills.
• Basic understanding of programming concepts.
• Familiarity with PDF-XChange Pro, Smartsheet, Microsoft Excel, GIMP, Adobe Photoshop, and ChatGPT.
• GIS knowledge is considered an advantage.
• Ability to troubleshoot basic application or system issues.
• Good analytical and problem-solving skills.
• Ability to follow procedures, documentation, and internal support standards.
• Strong attention to detail and ability to complete assigned tasks on time.
• Good communication skills and ability to work with internal teams and customers.
• Willingness to learn new technologies, tools, and business processes.
• Ability to work from the office according to the assigned schedule.

Competitive salary package;

• Being part of a international, dynamic work environment;
• Professional development (seminars, courses);
• Paid time off (PTO) such as sick days and vacation days;