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Streaming Support Engineer

DAZN

Responsibilities

  • This is a hands-on role in a fast-paced, 24×7 operational environment.

Monitoring & Alert Response

  • Monitor streaming platforms, CDN performance, and playback metrics using tools such as Conviva, NewRelic, Coralogix, or equivalent tools.
  • Perform continuous platform health checks before, during, and after live events.
  • Identify issues proactively, including subtle playback or quality degradations.
  • Create clear, well-structured tickets and initiate timely discussions with relevant teams.
  • Respond to alerts promptly and escalate issues to Senior engineers in line with defined SOPs.
  • Maintain accurate incident records, including observations, actions taken, and outcomes.
  • Take end-to-end ownership of assigned issues, ensuring timely resolution and verification of fixes.
  • Coordinate with internal teams and third-party vendors until issues are fully resolved.

Incident & Live Event Support

  • Provide first-level incident support for live events, PPV /Hypercare events, and high-priority operational issues.
  • Perform initial troubleshooting for playback, CDN, and platform-related problems.
  • Operate with a live-sports mindset during events, maintaining high focus, rapid response, and clear communication.
  • Prioritize customer impact during live sports events to minimize disruption.
  • Track incidents through resolution and post-event validation.

Root Cause & Prevention Support

  • Assist with Root Cause Analysis (RCA) for major and recurring issues by providing logs, data, observations, and supporting evidence.
  • Support L2/Lead engineers in reproducing issues and identifying contributing factors.
  • Ensure learnings and corrective actions are documented and tracked to prevent recurrence, particularly for live sports scenarios.

Event Readiness

  • Conduct pre-event system and platform readiness checks.
  • Coordinate with relevant teams to confirm readiness before event start.
  • Monitor live events closely and escalate issues immediately to reduce customer impact.

Documentation & Knowledge Sharing

  • Maintain accurate and up-to-date documentation of monitoring procedures, incidents, and troubleshooting steps.
  • Share insights and lessons learned with the team to continuously improve operational readiness and processes.

Requirements

Sports Streaming & Live Event Mindset

  • Clear understanding of how live sports events operate and the critical nature of real-time streaming.
  • Ability to remain highly alert and responsive during live events and PPVs.
  • Strong ability to quickly identify issues, even with partial data or early indicators.
  • Proven capability to convert observations into actionable tickets and effective escalations.
  • Bachelor’s degree in Computer Science, Information Technology, or a Media/Streaming-related field.
  • 0–2 years of experience in IT operations, technical support, or streaming-related roles.
  • Understanding of streaming protocols and workflows (HLS, DASH, Smooth Streaming).
  • Familiarity with monitoring and observability tools such as Conviva, NewRelic, Coralogix, or similar.
  • Basic Linux knowledge, including log inspection and simple command usage.
  • Strong analytical and problem-solving skills.
  • Good written and verbal communication skills.
  • Willingness to work in a 24×7 rota-based environment.

Preferred

  • Experience supporting live sports or time-critical streaming platforms.
  • Exposure to CDNs, OTT platforms, or cloud-based streaming services.
  • Basic scripting or automation skills (Python, Bash) for operational support.
  • Knowledge of AWS Media Services.
  • High-level understanding of playback services, manifests, and DRM.

Job Summary

We are seeking a Streaming Engineer Support (SES L1) to join the Streaming Engineering Support team at DAZN’s Hyderabad office.

This role is responsible for 24×7 monitoring and first-level operational support of DAZN’s streaming platforms. The engineer will identify issues, perform initial troubleshooting, create and manage tickets, and escalate to L2/Lead engineers as required. The role plays a critical part in supporting live sports events and PPVs, where speed, accuracy, and ownership are essential.

The ideal candidate understands the real-time nature of live sports streaming, can remain highly alert during live events, quickly identify anomalies, translate observations into actionable tickets, and drive issues through to resolution with strong follow-up to prevent recurrence.

Key Responsibilities

Skills, Knowledge & Expertise

Required Skills & Qualifications

Strong follow-through to ensure issues are fully resolved and do not reoccur.

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