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Front Office Manager

Kempinski Hotels

Responsibilities

  • Controlling of the duty roster for sub departments guaranteeing the quality as well as con-sidering the highest personnel cost efficiency.
  • Familiar with foreign affairs discipline, understand tourism regulations, and know the basic knowledge of laws and regulations such as public security and fire protection regulations.
  • With a strong organization, command, coordination and control management ability, can deal with guest complaints and emergencies.
  • Greet VIP guests and escort them to their room. Farewell of VIP guests upon departure.