Key Holder Sales Associate

Responsibilities

Day to Day

• Always provide the highest level of service to ensure all customers have an exceptional shopping experience.
• Promote and maintain good housekeeping and visual merchandising standards throughout the boutique and participate in window campaign changes as required.
• Performing key holder duties such as opening and closing the boutique, cash handling and ensuring H&S compliance
• Completing any other tasks required by Boutique Management to support the needs of the business.
• Offer & provide demonstrations to all customers
• Assist in unpacking and checking off of new stock deliveries as well as participating in stock takes when required
• Commercial Flair
• Consistently meet/exceed your personal Key Performance Indicators (KPI’s).
• Understanding of different customer types

Future Focus

• Maintain excellent personal product knowledge to effectively advise and recommend products, campaigns and offers
• Ensure all online training is completed to ensure your development is a priority whilst with L’OCCITANE
• Driving Results

Support in-Boutique and external customer events

• Always adhere to Company policies and procedures.
• Always provide the highest level of service to ensure all customers have an exceptional shopping experience by following the L’Occi Way and honouring the brand commitments

Contract Type

• Permanent
• Weekly Hours: 8 hours per week

The Perfect Candidate

• A love of retail, it’s essential that you want to be in a customer facing environment as we are an experiential brand
• Excellent customer service skills
• Confident and effective communication and listening skills

To demonstrate pro-active selling ability

• Highly motivated to achieve personal KPI’s and contribute towards Boutique objectives
• Able to work effectively in a team

Reliable, honest, and flexible

• Positive and friendly attitude as well as consistent ability to operate at your best
• What We Offer You!*
• Discretionary Company Bonus scheme
• Contribution Pension Scheme
• Holiday Allowance – above statutory

Flexible Bank Holidays

• Enhanced Maternity (20 weeks full pay ) and Paternity leave (12 weeks full pay) after 1 year
• Hybrid working for Office based staff– 3 days in the office
• Work from Anywhere Policy – up to 4 weeks a year
• Volunteering 1 Day
• Half day leave for Birthday
• One day’s holiday for NewlyWeds
• Discount Scheme
• Product allocation
• Reward Gateway – company benefits platform
• Cycle to work scheme through Reward Gateway
• Travel Loan through Reward Gateway
• Subsidised health & wellbeing plan

Long service awards

*some eligibility criteria may apply

Compensation

£13.07 / hour