SMB Relationship Manager, Sales Solutions

Responsibilities

• Year-round customer engagement for LinkedIn Sales Solutions SMB and Mid-Market business, via Outbound calls, Video conferencing, Face to Face meetings (wherever applicable), emails, Conducting Quarterly Business Reviews etc.
• Provide customers with proactive recommendations to optimize use of Sales Navigator, not limited to conducting product Demo, Refreshers Training, Onboarding etc.
• Own, drive and manage customer engagement for a high volume of customers Identify customer requirements, uncover roadblocks, and demonstrate strong account management capabilities to drive renewal to on-time closure Provide insights to customers based on scalable insight tools and self-serve resources Provide customers with updates about self-serve trainings and customer success resources Provide executive management with complete visibility to renewals and solicit executive involvement as required Provide executive management with complete visibility to renewals and solicit executive involvement as required with organizations on more complex structure Communicate risk clearly and take the lead in developing resolution strategies Covering 100% customer base every quarter and maintaining LSS customer engagement playbook throughout the year Maintain records of all account activity in CRM, adhering to process KPIs Identifying growth opportunities within existing customer base Accurately maintain a quarterly business forecast in your territory

Basic Qualifications

4+ years of experience in inside or field sales or account management with a focus on negotiating contracts 4+ years of experience in managing phone transactions Preferred Qualifications: Bachelor’s degree in any field Experience managing high volume of customer and renewals Solid negotiation skills that allow for value-based contract negotiations at the senior level Experience with subscription-based business and Salesforce.com or similar CRM Proficiency in MS Office (Outlook, Excel, Word and PowerPoint) Excellent communication (fluency in English due to APAC customer base), time and customer management skills Demonstrated ability to maintain and upsell to Mid-Market/SMB businesses Suggested Skills: Account Management Relationship building Consultative Solution-selling

Global Data Privacy Notice and Compliance Posters for Job Candidates Please use this link to access documents that provide information about how LinkedIn handles the personal data of employees and job applicants, as well as the E-Verify Participation Notice and the Department of Justice Immigrant and Employee Rights Section Right to Work posters: https://www.linkedin.com/legal/candidate-portal.

LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed. Join us to transform the way the world works.