Customer Service Representative

Responsibilities

• Respond to incoming calls, emails, and inquiries professionally and promptly.
• Provide clear and helpful responses while addressing questions and requests.
• Review and qualify incoming inquiries, gather project details, and coordinate calls with the appropriate team members when further discussion is needed.
• Maintain accurate records of inquiries, communications, and follow-up activities.
• Assist with administrative tasks, document preparation, and maintaining organized records.

What You'll Do

What We're Looking For: Strong communication and interpersonal skills. 2+ years of experience in customer service, client support, or a related field is preferred. Professional, organized, and customer-focused approach. Ability to listen, understand needs, and handle inquiries effectively. Fluent in English.

Work Arrangement: Fully remote work. Working hours: 8:00 AM ET to 5:00 PM ET (Washington, DC time).

Bitarchitects is a premier architecture, engineering and construction firm headquartered in Washington, D.C., known for driving innovation in the built environment. Our architecture and engineering services are comprehensive and fully integrated, covering every phase of a project from initial architectural design and engineering planning to navigating complex permitting processes and final execution.