Remote - Technical Support Advisor

Responsibilities

• Customer Service Excellence: Handle customer inquiries via phone, delivering tailored solutions to technical issues.
• Communicate clearly and effectively, both verbally and in writing, ensuring each interaction exceeds expectations.
• Diagnose, troubleshoot, and resolve issues related to iOS, macOS, smartphones, tablets, or PCs.
• Use multiple systems to research and deliver efficient, real-time solutions.
• Collaborate with fellow advisors to share expertise, solve problems, and achieve team goals.

Requirements

• Customer Service Focus: Experience in customer-facing roles, such as in a call center or support environment (volunteer or academic experience counts too!).
• A solid understanding of iOS, macOS, smartphones, tablets, or PCs—and a passion for troubleshooting.

Location

Remote Call Center Join Us as a Technical Support Advisor! Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced call center environment, solving technical problems and guiding customers through their challenges? If you have a love for customer service and a knack for technology, we want you on our team!

Adaptability in Communication

Connect with a diverse range of customers by adjusting your communication style to meet their needs. Recognize and respond to verbal and non-verbal cues to provide an enhanced support experience.

What You’ll Get

Competitive Pay: $17.31 per hour, with opportunities for performance-based incentives.

Comprehensive Benefits

Full health insurance package, including medical, dental, and vision coverage.

Cell Phone Perks

$25/month per line for unlimited phone, text, and data (restrictions may apply).

Training and Growth

Paid training to set you up for success. Career advancement opportunities with a globally renowned leader in technology innovation.

Referral Bonuses

Earn ongoing bonuses for referring new employees through our Referral for Life Program.

Supportive, Inclusive Environment

Thrive in a dynamic virtual work environment with a team that’s dedicated to your success. Enjoy a culture that values diversity—we are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.

Remote Work Requirements Private Workspace

A quiet, dedicated workspace with no distractions.

Ergonomics

A comfortable desk setup with all necessary equipment.

Internet

A reliable internet connection with a minimum of 20 Mbps download and 10 Mbps upload speed.

Ethernet Connection

Must be hardwired; Wi-Fi is not acceptable.

Resilience Under Pressure

Stay professional and composed in high-pressure situations, even when faced with criticism or setbacks.

Learning & Growth Mindset

Open to feedback and coaching, with a drive to continuously improve and excel.

What You Bring

Proven experience in customer support or technical assistance, ideally in a call center setting. Strong verbal and written communication skills. Problem-solving abilities with a flexible, adaptable approach to challenges. Confidence in navigating multiple software tools and systems to resolve issues. A self-motivated attitude with effective time management skills.

All your information will be kept confidential according to EEO guidelines. If interested, kindly apply using this official job application: Remote - Technical Support Advisor

Join VXI VXI Global Solutions is a leading provider of business process and information technology outsourcing, offering comprehensive services to its clients. Our company specializes in contact center and BPO services, software development, quality assurance testing, and infrastructure outsourcing. Headquartered in the United States, VXI employs 40,000 people around the world including locations in the US, Central America, China, and the Philippines. At VXI, we invest in our people by providing paid training, ongoing development, competitive benefits, and opportunities to build a long-term career with a global customer experience leader. VXI is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law.

Reasonable Accommodations

VXI provides reasonable accommodations for qualified individuals with disabilities throughout the hiring process. If you need an accommodation during the application or interview process, please advise your recruiter so they can coordinate with Human Resources consistent with applicable law. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!