Service Coordinator

Responsibilities

Super User Responsibilities Serve as the local Subject Matter Expert (SME) for Microsoft Dynamics 365.
Support D365 implementation, deployment, testing, and business readiness activities.
Assist with data validation, data mapping, process documentation, and user acceptance testing (UAT).
Ensure business processes are aligned with D365 best practices and company standards.
Provide first-line functional support and issue resolution for D365 users.
Escalate system issues to regional or global support teams when required.
Monitor user adoption and identify opportunities for process improvement.
Change Management & Training Act as a change champion to support successful adoption of D365 and new business processes.
Deliver end-user training, workshops, and refresher sessions.
Develop and maintain user guides, process documentation, and training materials.
Support colleagues through system and process transitions.
Stakeholder & Project Support Collaborate with Service, Operations, Finance, Supply Chain, and Regional D365 teams.
Provide regular updates on system issues, adoption progress, and improvement opportunities.
Support project planning, deployment activities, and go-live readiness.

Bachelor's Degree in Engineering, Business, Information Systems, or related discipline.
Minimum 5 years of experience in Service Operations, Service Coordination, Technical Support, or Engineering environments.

Experience participating in ERP implementations, upgrades, or digital transformation projects.
Fluent Japanese and business-level English communication skills.