Workforce Business Intelligence Analyst

Responsibilities

• The role also acts as the WSC Power BI champion, ensuring KPI logic is relevant, transparent, reproducible and adopted.
• KPI and reporting governance: maintain the WSC KPI dictionary covering aim/purpose, formula, numerator/denominator, source, business-hours logic, inclusion/exclusion rules, refresh cadence, target and accountable owner.
• Retire duplicate or low-value metrics Management reporting: produce standardized WSC, cluster and branch performance views covering volume, lines/transactions, FTE/productive hours, SLA/timeliness, quality, backlog, productivity and other agreed business outcomes.
• identify trends, anomalies, drivers and root causes; distinguish signal from noise and translate data into decisions, risks and recommended actions.
• link demand, actual workload, productive capacity, shrinkage, skill mix and service commitments; develop productivity baselines and scenario models with Service Delivery.
• maintain short- and medium-range demand/capacity views; identify over/under-capacity, skill gaps and hiring or redeployment scenarios for management decision.
• support schedule design and coverage planning using workload patterns, operating hours, shrinkage, leaves, training, skill constraints and peak periods.
• Service Delivery retains approval and execution ownership.
• validate source-to-report logic, reconcile material variances, maintain a data-issue log and coordinate resolution with data owners / system teams.
• own the standardized analytical pack and trend commentary for governance reviews and QBRs; SDMs retain ownership of the service narrative, relationship and commitments.
• provide what-if analysis for headcount, workload migration, branch transitions, service changes and major operational decisions requested by the HOO.

Wrist LinkedIn Page

https://www.linkedin.com/company/wrist-ship-supply/ Wrist Facebook Page: https://www.facebook.com/wristshipsupply/ Job Description Wrist Service Center is looking for a Workforce Business Intelligence Analyst who will serve as the HOO's business-side owner of operational reporting, analytics and workforce intelligence. The WBIA converts WSC workload, productivity, SLA, quality, staffing and scheduling data into a trusted management view and forward-looking capacity decisions.

Power BI champion

act as WSC business product owner / champion for Power BI; define requirements, validate logic and data, coordinate with technical BI resources, manage user adoption and promote self-service where appropriate.

What we're looking for

Must have at least 4 years of experience as a Workforce and/or Business Analyst Advanced skills in utilizing Power BI Workforce planning and forecasting. Reporting and dashboard development Strong Excel and data manipulation skills Must be willing to work on a shifting schedule Must have good communication skills Keen to details and trustworthy Location : Times Plaza Building, U.N. Avenue corner Taft Avenue, Manila Work Set-up: Hybrid, Shifting schedules At Wrist, we are committed to cultivating a culture of belonging where every individual feels seen, valued, and respected. As a global company, we aim to reflect the communities we are part of, believing that our strength comes from diverse perspectives, experiences, and the unique contributions each person offers. We welcome applications from all qualified candidates, and we are dedicated to maintaining a recruitment process that is inclusive, fair, and respectful. By fostering a supportive workplace culture rooted in belonging, we lay the foundation for meaningful collaboration and shared success.