Field Service Engineer-Midlands

Responsibilities

Diagnose and execute instrument repairs at customer sites (or in-house where required), providing detailed service reports.
Deliver remote technical support via telephone and online channels to customers and colleagues.
Maintain car stock to KPI standards, ensuring efficient replenishment and maximising first-time fix rates.
Keep all tooling and test equipment in full working and calibrated condition.
Identify and generate sales leads for instruments and service opportunities during service visits.
Accurately record service activities, communications, and parts usage within the CRM system.

IT literate, ideally with experience using CRM systems; proficient in MS Office applications.
Self-motivated, flexible, and willing to travel with occasional overnight stays.