- Maldives
- On-site
- Entry Level
- Posted
Responsibilities
- Handle guest complaints and ensure that all guests are satisfied with their stay.
- Conduct staff training sessions to ensure that all employees are knowledgeable about hotel policies and procedures.
- Maintain accurate records of guest reservations, room availability, and other crucial information.
- Coordinate with other departments to ensure smooth and efficient hotel operations.
- Manage the schedule and workload of receptionists and booking agents.
- Provide guidance and support to subordinates, and promote a positive work environment.
- Work closely with the front office manager to develop and implement strategies for improving guest satisfaction and increasing revenue.
- Ensure that all employees adhere to safety and security protocols.
