Field Service Engineer (Stoke/Stafford)

Responsibilities

• Complete repairs, including the replacement of faulty parts and components.
• Support installation, commissioning, preventative maintenance, upgrades and warranty activities.
• Provide remote technical assistance to customers and field teams when required.
• Maintain accurate service records, daily worksheets and company vehicle mileage.
• Manage and replenish spare parts stock, ensuring equipment and materials are available when needed.
• Work collaboratively with technical, engineering and customer service teams to deliver excellent customer service.
• Support service and maintenance contracts, helping to meet agreed response times and service levels.
• Ensure all work is carried out safely and in line with company procedures and relevant electrical and EV charging standards.

Requirements

• A proven track record of carrying out servicing, maintenance and repairs.
• A practical, hands-on approach and confidence using tools.
• Strong fault-finding and diagnostic skills.
• Ability to work independently and as part of a team.
• Good communication skills, with the ability to explain technical issues clearly to customers and colleagues.
• A full MANUAL UK driving licence.

Preferred

• Experience in the EV charging, automotive, clean energy or electrical engineering sectors.
• Previous experience working with charging infrastructure or similar electrical equipment.
• Experience providing remote technical support.
• Previous participation in an on-call or out-of-hours support rota.
• Relevant engineering qualifications or technical training.

Essential

• At least 2 years’ experience in a technical support or field service engineering role.
• Experience using a multimeter and carrying out continuity testing.
• Right to live and work in the UK. No more than 3 points on your driving licence.

Desirable

Interested? Please apply by clicking on the apply button. Applications are shortlisted on a rolling basis, and we reserve the right to interview and appoint before any advertised closing date. We therefore encourage you to apply at the earliest opportunity to avoid disappointment. Applications received after the closing date will not be processed. We have a responsibility to ensure that all employees are eligible to live and work in the UK, therefore successful candidates must have the right to work in the UK and be able to commit to a long term permanent role. We are committed to creating a diverse and inclusive workplace where everyone is valued and respected. We welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We are committed to providing equal opportunities throughout our recruitment process and employment. Should we require recruitment agency involvement, we will contact our approved recruitment partners, and we would ask that you respect the relationships we have already built with these suppliers. #LI-EW1 #ITS

About SWARCO At SWARCO Smart Mobility Solutions / EVOLT Charging Ltd, we’re helping to shape the future of electric vehicle charging. As our network continues to grow, we’re looking for a Field Service Engineer to join our expanding team and help keep charging infrastructure operating safely, reliably and efficiently.