iGaming Floor Supervisor | $22/hr

Responsibilities

• Compliance & Supervision Regulatory Oversight: Supervise Live Dealers and Shufflers to ensure total compliance with multi-state Gaming Commission Regulations, PT Services New Jersey regulations, and live unit policies.
• Monitor studio operations, implement new management-directed policies, and ensure all live gaming operational reports adhere strictly to procedures.
• Swiftly correct any Live Dealer or Shuffler mistakes in a timely, compliant manner.
• Game Mastery & Studio Support Game & Shuffling Expertise: Demonstrate comprehensive mastery of all company-offered games; step in to assist with game presentation and card shuffling as needed.
• Monitor and address studio technical disruptions immediately, coordinating resolutions in accordance with procedures and gaming regulations.
• Collaborate with management to test and evaluate studio and application performance for new and existing online gaming operations.
• Professionally resolve and escalate guest complaints regarding game-related questions in accordance with chat policy.
• Assume leadership in communication and conflict resolution, addressing inquiries from licensees and players professionally.
• Assist the Site Manager with daily operational tasks and complete additional duties as directed by management.
• Maintain an exemplary level of professionalism to foster a positive workplace; attend required educational events and briefings to improve skills

Requirements

• At least 1 year of Supervisory and Customer Service experience.
• At least 1 year of basic-to-intermediate Microsoft Excel experience, alongside basic computer skills (MS Office, electronic mail, etc.).
• Ability to deal, sort, shuffle, and count cards, and operate gaming equipment involving highly repetitive hand/arm movements.
• Proven ability to maintain a professional demeanor (speech, appearance, and posture) in a fast-paced environment.

Legal & Education Requirements Age

Must be 21 years of age or older.

Licensing

Must be able to obtain and maintain a New Jersey Gaming License and a West Virginia Casino Employee Registration .

Education

High School Diploma or GED required.

Core Competencies Communication

Excellent customer service and interpersonal skills tailored for a live-streaming environment.

Conflict Resolution

Ability to handle potential guest conflicts professionally while maintaining Playtech’s guest service standards.

Attributes

Punctuality, strong attention to detail, and willingness to wear assigned uniforms.

Availability

Flexible schedule to work a variety of shifts, including nights, weekends, and holidays .

Compensation & Benefits Pay Rate

$22.00/hour + Hourly Performance Bonus (Bonus Range: $0.25 – $3.00/hour) Time Off: 10 Vacation Days, 5 Sick Days, and 10 Paid Holidays.

Health & Wellness

Medical, Dental, Vision, HSA/FSA, LTD/STD, and Life Insurance.

Retirement

401(k) with a 4% company match. Physical Functions Prolonged sitting at a desktop highchair and tables; ability to stand for short periods. Ability to maintain physical stamina for extended periods. Full mobility of upper extremities, including repeated use of both hands and arms for dealing/shuffling. Ability to see and read multiple monitor screens clearly. Ability to lift up to 15 lbs. If you need reasonable accommodation and/or assistance during the application and hiring process, applicants can contact Playtech-People & Culture Team for assistance at [email protected] . Our team will be happy to help! Playtech is an equal opportunity employer. All qualified applicants will receive consideration of employment equally without regard to age, ancestry, color, gender identity or expression, national origin, physical or mental disability, protected veteran, religion, sex, or any other characteristic protected by applicable laws, regulations, and ordinances.

PT Services Michigan LLC is part of Playtech - the world's largest online gaming software supplier traded on the London Stock Exchange Main Market. Playtech offers cutting-edge, value-added solutions to the industry’s leading gaming operators. Since Playtech's inception in 1999, our approach has been centered on continual development. PT Services (New Jersey) LLC represents Playtech Live product, and our studios contain hundreds of state-of-the-art cameras, broadcasting in premium HD quality, offering the fastest streaming and highest up-time in the market. More than 1,830 talented professionals are part of Playtech Live from different countries all over the world and you have an opportunity to join our international team in New Jersey! Visit our website to learn more about our company.: https://www.playtechpeople.com