Key Customer Account Manager

Intellihub

Responsibilities

Your Key Accountabilities Manage a portfolio of key customer accounts and act as their primary point of contact.
Develop and deliver account plans that support customer priorities and business objectives.
Oversee the commercial management of customer contracts, ensuring contractual obligations are continuously met by both parties.
Partner with internal teams to resolve issues, improve service delivery, and enhance the customer experience.
Identify opportunities to expand services, grow revenue, and strengthen customer relationships.
Represent the customer voice across the business to support operational improvements and product development.
Build strong relationships with customers, industry stakeholders, and internal teams.

Industry experience within energy, utilities, infrastructure, telecommunications, or a similarly technical environment will be highly regarded, as it will help you quickly understand customer challenges and deliver effective solutions.
Experience managing strategic customer accounts and long-term customer relationships.
Proven experience managing complex commercial contracts and ensuring contractual obligations and service levels are met.
A customer-focused, outcomes-driven approach with the ability to balance customer needs with business objectives.
The ability to manage complex customer and operational issues, working collaboratively across the business to drive outcomes and communicate effectively with customers.
Strong relationship-building, communication and stakeholder management skills.
Demonstrated experience developing account plans and identifying opportunities that drive customer value and account growth.
Relevant tertiary qualifications or equivalent experience, with a strong technical aptitude and the ability to quickly understand complex products, services and customer environments.