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Front Desk Supervisor

Boyd Gaming

Responsibilities

  • Job Functions Hire, supervise, train, evaluate work performance, and administer counseling for staff members.
  • Prepare the weekly work schedule and maintain time and attendance records.
  • Respond quickly and accurately to guest inquiries regarding hotel procedures and property information.
  • Resolve customer complaints or disputes.
  • Maintain strict accountability of guest coupon books.
  • Ensure departmental adherence to applicable company and regulatory policies.
  • Other related projects and/or duties as assigned by management.