Defines and sets operational goals Prioritizes assignments and adjusts or adapts service delivery as needed.
May supervisor staff Understand all technical aspects of the operational units Maintain knowledge of applicable federal, state and local laws, regulations and policies related to welfare and workforce programs Maximize performance and productivity Direct/delegate staff responsibilities to meet and/or exceed performance standards.
Review staff performance and recommend corrective actions as needed Facilitate meetings with partners to promote full, frequent communication Coordinate training activities to ensure that all operations staff are properly trained to implement project activities effectively Participate in development and maintenance of standard operating procedures - Other duties as assigned
Related Bachelor's Degree from an accredited college or university or equivalent experience Experience organizing, planning and developing program operations at a supervisory level Demonstrated customer service skills Excellent leadership, interpersonal and human resource management skills
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