User Support Specialist

Concept Plus

Responsibilities

Run calls for status updates.
What you'll do Work as part of a Scrum team. · Provide Tier 1 and Tier 2 user support, escalating Tier 3 issues to the Scrum team for resolution; engage functional SMEs to help resolve user issues.
Act as the first point of contact for user questions and issues, receiving support and guidance from the Functional Lead.
Support system testing during downtime and provide technical writing support as needed.
Support testing and documentation activities during downtime from resolving helpdesk inquiries Required Qualifications US Citizen Knowledge and experience in Agile methodologies.

2+ years of Help Desk Support experience.
Ability to communicate effectively, both orally and in writing Preferred Qualifications Active security clearance.