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ServiceNow Administrator

Systems Engineering Solutions Corporation

Responsibilities

  • _• Planning, executing, monitoring, controlling, and closing all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform necessary for Tier 1, Tier 2, and Tier 3 services._
  • _• Providing software coding and configuration services including, but not limited to screen tailoring, workflow administration, report setup, data imports, integration, scripting, third-party software integrations, and custom application development as needed._
  • _• Creating and maintaining service catalog items and workflows._
  • _• Designing and implementing automated workflows to streamline processes._
  • _• Integrating ServiceNow with other systems and tools._
  • _• Creating and maintaining reports and dashboards for various stakeholders._
  • _• Providing training and support to end-users and other administrators._
  • _• Identifying opportunities for process improvements and implementing best practices._
  • _• Creating and maintaining system design and operations documentation._
  • _• Advising on the impact of any proposed changes to the ServiceNow environment._
  • _• Providing ServiceNow administration, sustainment, and subject matter expert support._

Requirements

  • _Bachelor’s degree in IT, Computer Science, or related discipline_
  • _Public trust security clearance_

Preferred

  • _ServiceNow Certified Implementation Specialist – ITSM and ServiceNow Certified Application Developer preferred_

ServiceNow Administrator

Systems Engineering Solutions Corporation · Alexandria, United States (Hybrid) · Full-time · Posted 2026-09-09

Description

Years of Experience: _5 years of experience_

Education Requirements: _Bachelor’s degree in IT, Computer Science, or related discipline_

Program Description: _The contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk, Tier 2 End User Support, Tier 3 Server, Platform, and Network Infrastructure Support and Engineering. Services shall include, but are not limited to, technical assistance for hardware, software, and network issues; incident and problem resolution; service request management; infrastructure monitoring and support; hardware and software lifecycle support; and management of escalation across all tiers._

Position Description: _This role manages workflows, service catalog items, integrations, reports, and dashboards while ensuring the platform aligns with business needs._

Soft Skills

Organizational Skills: Can plan and prioritize work. Follows tasks to their logical conclusion and makes sure that everything has been done to the right standard. Good attention to detail.

Team Work: Able to enthuse and maintain project interest. Comfortable working both individually and as part of a team. Prepared to challenge ideas within a group in a constructive way.

Communications: Ability to communicate clearly and efficiently to team members and clients, verbally and in writing. Able to present ideas in a variety of ways depending upon audience and context. Excellent active listening skills.

Quantitative Management: Ability to determine process measures and track to determine process effectiveness and efficiency.

Problem Solving: Ability to analyze problems and determine root cause, generating alternatives, evaluating and selecting alternatives and implementing solutions.

Results oriented: Able to drive things forward regardless of personal interest in the task.

Benefits

  • SES provides a competitive salary and the following benefits:
  • Medical
  • Dental
  • Vision
  • AD&D
  • STD
  • LTD
  • Company paid Life Insurance
  • 401k with employer contribution
  • Paid Time Off
  • Pet Insurance

Apply

[Apply at Systems Engineering Solutions Corporation](https://apply.workable.com/systems-engineering-solutions-corporation/j/99D5FA2717/apply)