Back Office Assistant Manager

# Back Office Assistant Manager

> Datamark, Inc. · Chennai, India · Full-time · Posted 2026-10-11

**Salary:** INR 575,000–575,000

**Workplace:** on_site

**Department:** Non-Voice

## Description

Back Office Assistant Manager

Position Overview

The **Back Office Assistant Manager** is responsible for overseeing all production-related aspects of assigned project(s) and ensuring operational excellence. This role serves as a key liaison between DATAMARK and its clients, representing the organization in daily operational matters, performance discussions, and service delivery commitments.

### **Primary Responsibilities**

• **Oversee day-to-day operations** by coordinating the workflow of Back Office Supervisors and ensuring production objectives are met.
• **Manage multiple production projects simultaneously**, ensuring alignment with Service Level Agreements (SLAs), contractual requirements, and client expectations.
• **Monitor departmental performance**, identifying opportunities to improve productivity, efficiency, and overall operational effectiveness.
• **Support employee performance management**, including performance evaluations, coaching, discipline, and termination actions in accordance with company policy.
• **Serve as the primary day-to-day client contact**, participating in regular client meetings and addressing operational concerns and service updates.
• **Develop and implement recovery and corrective action plans** for missed SLAs or production issues, providing detailed analysis and solutions to clients.
• **Ensure quality standards are met** by creating and maintaining quality management processes and tracking quality metrics.
• **Support financial and productivity metrics**, including speed and efficiency, and implement systems to ensure Supervisors meet assigned targets.
• **Assist with hiring, training, and development**, preparing Back Office Supervisors and Lead Operators for growth and promotional opportunities.
• **Prepare and present production data and reports**, including workflow processes, improvement plans, and billing information, using tools such as PowerPoint.

## Requirements

Minimum Qualifications

High School Diploma or equivalent required, Bachelor’s Degree preferred

At least 6 years of back office field experience with 4 of those years in a supervisory role.

Proficiency in Microsoft Office including but not limited to Word, Excel, PowerPoint and Outlook required

Required Skills

• Excellent leadership and mentoring skills
• Effective written and verbal communication skills
• Extensive knowledge of back office procedures and principles
• Demonstrated analytical/problem-solving skills
• Provent· Excellent multi-tasking skills
• Excellent interpersonal skills
• Organized with attention to detail
• Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor
• Ability to coach and mentor back office associates

## Apply

[Apply at Datamark, Inc.](https://apply.workable.com/datamark-inc/j/8E187A4F47/apply)

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