Software Support Specialist

Responsibilities

• ● Resolve and troubleshoot software problems using custom internal ticketing tools
• ● Collaborate with development and QA teams on issue resolution
• ● Author and maintain knowledge base articles on common service issues
• ● Manage multiple support projects with attention to detail
• ● Communicate effectively with customers and internal teams

Requirements

• ● High School Diploma or equivalent
• ● Demonstrated customer service and problem-solving abilities Preferred Qualifications
• ● Ability to build consultative relationships with customers and resellers

Software Support Specialist

Valsoft Corporation · Winnipeg, Canada (Remote) · Full-time · Posted 2026-09-24

Description

Square 9 is a leading provider of AI-driven intelligent information management solutions that simplify document-driven processes. Our award-winning generative AI-powered platform removes the frustration of extracting data from documents, forms, and all external sources, so customers can harness the full power of their information. With a customer-first mindset, we empower organizations to work smarter, faster, and more efficiently.

As a Software Support Specialist at Square 9, you will be an integral part of our dedicated support team, providing Level 2 and 3 assistance for customers and resellers deploying innovative document and content management solutions. This entry-level role demands strong communication skills, technical aptitude, and a passion for problem-solving as you troubleshoot software issues and liaise with internal teams. You will gain hands-on experience with Microsoft .Net-based technologies and have opportunities for career development in both technical specialist and management tracks. Responsibilities

● Provide customer support for deployment and usage-related software issues

Required Qualifications

• ● Entry-level experience in technical support or customer-facing roles
• ● Strong verbal and written technical communication skills
• ● Proficiency with Windows platform infrastructure (ASP.Net, IIS, Message Queuing, Authentication)
• ● Experience with SQL Server and database management
• ● Comfort with public speaking and presentations
• ● Self-starter with strong organizational skills
• ● Criminal Background Check Required

Apply

[Apply at Valsoft Corporation](https://apply.workable.com/valsoft-corp/j/0CF246892B/apply)