Customer Success

Responsibilities

• For a product launch, you know which customers to call first. You help build the early access list, pressure-test major assumptions and shape the final offering.
• You know the expansion potential of every account in your book of business, and your quarterly pipeline forecast lands within 20% of actual attainment.
• When a customer moves with Meter, the transition feels choreographed. You’re looped in early, bandwidth and hardware are right-sized, and a turnkey network awaits the team in their new space.
• You manage a high-volume book of accounts across a range of sizes and verticals. In a given week, you will:
• Kick off a relationship with a new 24/7 logistics customer, setting clear expectations for a successful partnership with Meter. Align on maintenance windows, hardware upgrades and change freezes during peak season.
• Run dashboard walkthroughs with IT administrators at schools who recently switched to Meter. Based on their feedback, partner with Marketing to build a series of “back-to-school” webinars for school customers.
• Partner with Meter Support to build a standard playbook for common non-technical customer tickets, from billing and circuit upgrade questions to move requests.
• Audit accounts that have been quiet and determine what action, if any, is needed. Schedule in-person QBRs for a subset of these accounts, while reviewing support activity and other signals to assess sentiment across the rest.
• Review expansion signals (e.g. headcount growth, leasing activity) across your book and proactively engage to discuss connectivity needs before new leases are finalized.

What Success Looks Like

You lay the groundwork for Meter’s commercial advantages to compound over time. Every customer who speaks about Meter without being asked, and every space with Meter hardware still installed, fuel our growth.

What Your Day-to-Day Will Look Like

Debrief a support escalation with the engineering team, translating a recurring customer pain point into a scoped, actionable feature request.

Who You Are

This role is not a fit for someone who wants to manage a small number of high-complexity accounts, or who is only motivated by commercial deal-making.

You care about whether Meter wins, not just whether your accounts are healthy. The operational challenges genuinely interest you: What does enabling independence for customers look like? How do you balance speed, quality, and scale? How do you measure success?

You know how to communicate, pay close attention to details, and want to own the outcome. Your customer-facing instincts are strong, and you know how to read what someone actually needs, not just what they are asking for.

This is a hybrid role in San Francisco or New York City.

Compensation

• The estimated base salary range for this role is $97,600 - $164,000.
• Additionally, this role is eligible to earn commissions and to participate in Meter’s equity plan.
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