Senior Product Manager

Responsibilities

• Manage the end-to-end product vision and execution for AI-powered solutions, agents, and automated workflows designed specifically for customer support teams in a banking environment.
• Own the translation from high-level solution design decisions into a clear, structured, and buildable backlog for the engineering team.
• Review scope and technical estimates on behalf of the delivery team to ensure project roadmaps are realistic.
• Map business processes, document clear requirements, and define acceptance criteria and UAT scenarios to ensure high-quality delivery.
• Develop trustful relationships with stakeholders and ensure smooth cross-team communication.
• Identify and prioritize business opportunities and advise clients on possible directions.
• Validate ideas through experimentation to make fast, informed, de-risked decisions using continuous discovery approaches.
• Lead a cross-functional team of experts in their field, from AI engineers to experienced designers.
• Monitor productization of AI solutions from feasibility study through PoC to release and scale-up.
• Stay current with the rapidly evolving field of AI, LLMs, and autonomous agent frameworks.

Preferred

• Direct experience working within banking, fintech, or another highly regulated / formal setting.

What you will do

Experience and skills you need to join us

• Hands-on experience delivering AI/ML-driven projects specifically for customer support/ customer service teams, or for automation of business or back-office processes.
• At least 5 years in leading digital and AI products.
• Strong sense of ownership, analytical skills, and deep product-oriented thinking to make decisions based on qualitative and quantitative data.
• Solid background in working in a technical environment with cross-functional and remote teams, preferably international.
• Practical experience with continuous discovery approaches (including various validation techniques) and experience in designing and executing project budgets.
• Proven ability to work at the level of detail: process mapping, requirements documentation, acceptance criteria and UAT - not only strategy and roadmaps.
• Excellent communication skills, both English and Polish, with the ability to effectively interact with stakeholders from all management levels.

We would also need you to

• Be open to business trips.
• Be ok with working with different time zones.
• Accept irregular working hours depending on the product development phase.

How we work

At

Tooploox

• 💎, you have the flexibility to choose your working hours ⏰ and location
• 📍. While we value

remote work

• , we also believe in building relationships
• 🤝and invite you to join us in our

Warsaw and Wrocław offices

• 🏢. Enjoy a relaxed atmosphere
• 🍃 and try some “home-made” pizza 🍕 from our office pizza oven. We l ove having pets 🐶 in the office,

so feel free to bring yours along.😁

Join us and shape the future of AI while working the way you like!