Care Coordinator

General Medicine

Responsibilities

This position reports to the Operations Manager and works collaboratively with the Director of Operations, Medical Director and clinicians.

Receive inbound calls and place outbound calls from/to: patients, provider offices, insurance companies, labs and other individuals involved in our patients care
Prepare, organize, submit and manage care documentation in electronic medical records systems and other internal tools
Support our clinician team with a proactive mindset that includes prompt responses and high attention to detail
Support our patients health with empathy, clear communication, seamless transitions and simplifying steps where possible
Work collaboratively with the team to deliver a delightful patient experience

Experience with using the Athena platform
Experience with medical billing submission, clarification and troubleshooting to optimize reimbursement
Experience collaborating with engineering and product teams
Experience with specialist referral processes, including insurance authorization and documentation requirements

Demonstrate knowledge of HIPAA regulations and maintain the confidentiality of patient information to be compliant with internal policies and procedures
Self motivated and organized with excellent follow up and follow through on tasks

One year experience in a health care based patient service role requiring use of multiple software systems
Proficiency in computer software including electronic medical records, word processing, spreadsheets and calendaring

Effective verbal and written communication with the ability to thrive in a virtual environment
Knowledge of medical record management, medical terminology and healthcare billing practices
Time management and prioritization skills to manage multiple tasks successfully
Candidates must have reliable, wired, broadband home internet connection

Hourly wage: $22/hr