Delivery Coordinator

Responsibilities

• As a Delivery Coordinator, you will get a chance to keep content work moving reliably across Kognity's Content Operations team, its freelance contributors and the Product and Tech teams it depends on.
• Deliver small content update projects, acting as the single point of contact from brief through authoring, QA and upload to live deployment, ensuring every asset quality.
• Run the end-to-end contractor lifecycle, from sourcing and briefing freelance subject specialists to onboarding, tracking assignments and closing out engagements cleanly.
• Triage and route incoming content feedback from users and internal teams, tracking it through to resolution and surfacing patterns that shape content priorities.
• Work on third-party content rights, permissions and licensing, keeping records audit-ready and escalating copyright questions to the right stakeholders.
• Build and maintain the trackers, dashboards and documentation that give the content team visibility over its work, and help bring AI tools into everyday content operations.

Requirements

• Strong communication skills, able to adjust tone and detail for audiences from freelance contributors to legal and finance stakeholders.
• Fast learner who picks up new tools, platforms and content systems quickly, with minimal repeated guidance.
• Skilled at turning scattered information, such as feedback threads or contractor performance notes, into clear improvements patterns and concrete recommendations.

What we're looking for

• Background in content coordination, project coordination or operations, ideally within tech, product, digital publishing or EdTech.
• Proven ability to keep multiple workstreams organised and moving, ideally with a tracker or system you've built to manage competing priorities.
• Experience leveraging AI tools to enhance creativity, decisions, and execution

Our values

• We take ownership
• We are transparent
• We make every week count
• We obsess over customers
• We show up with heart

How we hire

• Discovery call with a Recruiter
• Hiring manager discussion
• Case study
• Values discussion
• Leadership talk
• References

Equal opportunity

Every qualified person will be evaluated regardless of age, gender, identity, nationality, ethnicity, sexual orientation, disability status or religion. We're committed to building a diverse, inclusive team and welcome people of all backgrounds, experiences, perspectives, and abilities.

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