Senior IT Support Engineer, India

Responsibilities

• Own a consistently great support experience across on-site and remote IT requests, including complex issues that require careful triage and escalation.
• Troubleshoot hardware, operating systems, SaaS applications and office technology across Mac and Windows environments.
• Deliver smooth new-hire IT onboarding by helping new starters set up their computers, accounts and access.
• Support meeting rooms, all-hands event spaces and office technology so employees can work effectively.
• Administer and support tools including Google Workspace, Slack, Okta, Confluence, Jira and Zoom, while contributing to documentation, knowledge guides and process improvements.
• Partner with international peers and cross-functional teams to manage competing priorities, improve support processes and contribute to engineering projects.
• You’ll work from our Bangalore office five days a week.

Requirements

• Strong foundational technical troubleshooting skills across hardware and software.
• Intermediate troubleshooting skills across office hardware, with an understanding of basic office networks and infrastructure.
• Intermediate networking troubleshooting skills, including common issues with Wi-Fi, DNS and office networks.
• Experience working in high-growth, multinational technology companies, with an understanding of different cultures and an empathetic approach to communicating across languages.
• A consistent, reliable and dependable approach, combined with a hunger to learn and work on more than support.
• The ability to multitask and manage competing priorities, quickly identifying what needs to happen first and what can wait.

Preferred

• Experience in financial services, fintech or payments.
• You'll thrive here if

How you'll make impact

You’ll provide outstanding on-site and remote IT support to Airwallex employees and contractors across macOS, Windows, PC and Apple hardware. You’ll be the first point of contact for technical issues, supporting everything from new-hire onboarding, service desk tickets and walk-up support to meeting rooms, all-hands events and office technology.

Essentials

• A patient and empathetic approach to supporting users on-site, often in time-sensitive situations.
• Great documentation skills, with the ability to document your work and write clear, high-quality knowledge articles.
• Experience supporting and troubleshooting common MDM applications across Mac and Windows.
• Experience with basic administration of Google Workspace, Okta, Confluence, Jira and Zoom.
• Strong knowledge of Google Workspace and Slack basics.
• Experience working in a matrix environment, with projects spanning multiple teams.
• Willingness to work on a shifting schedule to support a hybrid work environment and occasional out-of-hours events or projects, with appropriate time to recover.

Preferred

• You're comfortable owning the roadmap yourself.
• You own the outcome and you don't wait for permission to fix what's broken.
• You enjoy working closely with people across multiple countries and time zones as part of one connected, global team, including flexing your hours occasionally to make that connection work.
• You value in-person collaboration and are happy being in the office five days a week.
• You over-communicate by design. You'd rather flag something early than let it become a surprise.

Learn more about your team

Engineering at Airwallex is for people who want to define a category, not maintain one. We're reimagining how businesses interact with finance from the ground up, AI- and agent-native by default, think agent wallets, agentic bookkeepers, and spend-management autopilots, with APIs designed for agents as first-class users.

The hard part is trust

building agent-native systems precise enough to move real money autonomously, on top of a decade of real infrastructure. This is a team for engineers who'd rather own an unsolved problem than inherit a mature one. If you want frontier problems, teammates who raise your standards, and a genuine clean slate on world-class infrastructure, this is the place to build it.

#Bangalore #India

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Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.