Client Success Manager

Responsibilities

• Truly own and drive retention and growth for your book of business
• Serve as a trusted partner for customers by understanding their business challenges and connecting product solutions to their needs

Own the customer journey from onboarding to renewal

• Drive existing customer net revenue retention and increased adoption and improve customer health
• Work cross functionally to advocate for a customer first mindset across all business decisions
• Maintain varying sized clients and books of business focused on growing and retaining clients to drive revenue and ensure customer satisfaction
• Serve as the escalation point for assigned clients to resolve questions
• Monitor campaign performance and enable optimizations to meet metrics for delivery and KPIs
• Continual education on capabilities and reporting on deeper applications of products, operations, processes, and self-service offerings
• Ensuring that you are driving value by analyzing customer performance, industry & vertical trends, and projections in order to best support your client
• Prepare for and lead Executive Business Reviews

Who you are

• Bachelor’s Degree in Marketing, Advertising, Business or Stats preferred
• 4+ years of experience in a similar Client Services role
• Strong communication skills, working with key stakeholders internally and externally
• Data-savvy with strong excel skills, comfortable converting data into actionable items for specific tasks or broader narratives to tell a story

Experience working cross functionally with other departments

• Ability to project manage, prioritize and articulate issues to management when they arise
• Experience managing, troubleshooting and optimizing platform-based media campaigns in DSPs, Social Platforms or SEM Bid Managers
• Ad Operation Experience preferred

Takes an innovative approach to problem solving

The approximate compensation range for this position is $76,000-$95,000 The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, as well as internal equity among our team.

We are Madhive

Madhive is a dynamic, diverse, innovative, and friendly place to work. We embrace our differences and believe they fuel our creativity. We come from varied backgrounds and think that’s important. Whether it’s taking ideas from previous lives and applying them in different ways or creating something completely new, we are all trail-blazing team players who think big and want to make an impact.

We are committed to cultivating a culture of inclusion and collaboration. We welcome diversity in education, culture, opinions, race, ethnicity, gender identity, veteran status, religion, disability, sexual orientation, and beliefs.

Please be advised that we will NOT be using third-party recruiting agencies for this search.